Description:

We are seeking a customer-focused Service Advisor to act as the primary point of contact between customers and the service department. The ideal candidate will communicate service recommendations clearly, ensure a smooth service experience, and help drive overall customer satisfaction.

Responsibilities:

Greet customers promptly and professionally
Listen to customer concerns and accurately document vehicle issues
Recommend services and repairs based on technician findings
Provide clear cost estimates and timelines
Communicate with technicians to ensure accurate diagnosis and timely repairs
Keep customers informed throughout the service process
Schedule appointments and manage workflow efficiently
Process repair orders, invoices, and payments
Maintain accurate records of all services performed
Deliver excellent customer service and build long-term relationships

Benefits:

Commission-Based Pay Structure
Medical, Dental, & Vision Benefits
401K
Vacation time and Sick Time.

Requirements:

Previous experience in a service advisor or customer service role (automotive preferred)
Strong communication and interpersonal skills
Basic understanding of automotive systems and maintenance
Ability to multitask and stay organized in a fast-paced environment
Valid driver’s license
Sales experience or ability to upsell services effectively

707 Serramonte LLC

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Automotive Service Advisor