Position Overview

Store Manager is responsible for establishing and maintaining customer service, overseeing, and accountable for, the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, employee management, and managing operating costs and shrinkage. Responsible for continued employee training through company sponsored courses, internet and OJT, as well as all company funds, vehicles and equipment assigned to the location. The Store Manager is responsible for all aspects of daily operation of the store.

Primary Job Functions

The primary job functions include, but are not limited to:

Analyzes and measures business trends; develop and implement plans to maximize sales and meet, or exceed, goals and objectives
Controls shrinkage (MIA’s), expenses, and payroll
Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all areas; ensure selling floor is adequately stocked
Reviews store trends and recommend and initiate changes for maximizing goals and objectives
Ensures compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluates and reacts to performance issues; completes and administers 90-Dat and Annual employee reviews
Trains and develops store employees in all aspects of the business; direct and monitor training and development for all store personnel
Handles and resolves issues between employees and customers and/or among employees
Monitors and assists in Accounts Receivable collections
Maintains all merchandising standards, display presentation, signing standards and monitor inventory levels
Plans and assigns daily goals, tasks and assignments, assuring proper completion through follow-up
Monitors sales performance and adjust strategies as needed
Maintains adherence to all Company policies and procedures
Manages all office tasks including management of funds and media, receiving, inventory, payroll, and writing the employee schedule
Communicates with all staff
Routinely contacts and visits customers to foster improved communications and build upon relationships
Ensures that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service
Implements and maintains guest service standards
Train and develop store staff in all aspects of the business
Ensure all store employees are performing according to job function
Willingness and ability to work additional hours as needed (including weekends and holidays) and travel to various company locations
Perform any duties which may be assigned by a Supervisor

Skill Requirements

The skill requirements include, but are not limited to:

Demonstrate honesty and trustworthiness
Possesses cultural awareness and sensitivity
Demonstrate a sound work ethic
Excellent customer service and interpersonal skills
Demonstrate attention to detail
Uses reason, even when dealing with emotional topics
Displays a willingness to learn new skills to improve job performance
Promote a harassment-free environment
Openly supports the organization’s goals, values, and policies
Possess strong analytical and problem-solving skills
Effective verbal and listening communication skills
Effective time management skills
Ability to teach, coach, inspire, mentor and empower others
Ability to deal with frequent changes, delays, or unexpected events
Willingness to accept responsibility; follows or exceeds organizational standards
Knowledge of automotive parts, equipment and systems
Ability to process information and merchandise through computer system and POS register system
Ability to communicate with associates and guests
Ability to read, count and write accurately to complete all documentation
Ability to freely access all areas of the store including selling floor, stock area, and register area
Ability to operate and use all equipment necessary to run the store (with exception of working in the machine shop)
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
Ability to work varied hours/days to oversee store operations
Must maintain regular and prompt attendance
Attitude that supports the Company’s goals and values

Experience Requirements

Five (5) or more years’ experience in automotive retail management; or equivalent combination of education and experience

Education Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience

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A-Line Auto Parts

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