Job Overview

We are seeking a dynamic and detail-oriented Automotive Service Writer to join our fast-paced team. In this vital role, you will serve as the primary communicator between customers and our automotive service department, ensuring a seamless and positive experience. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will drive customer satisfaction and foster long-term loyalty. The ideal candidate will be energetic, proactive, and passionate about delivering exceptional auto service experiences while efficiently managing repair estimates and upselling opportunities. This paid position offers a chance to grow within a vibrant automotive environment, utilizing your skills in auto estimating, service writing, and dealership operations.

Responsibilities

Greet customers warmly upon arrival, listen carefully to their vehicle concerns, and accurately document their needs.
Prepare detailed repair estimates using estimating software, incorporating parts, labor, and additional services such as oil changes, brake repairs, suspension work, or tire services.
Communicate clearly with technicians regarding vehicle diagnostics and repair requirements to ensure accurate service execution.
Upsell additional services or maintenance based on customer needs and vehicle condition to maximize shop revenue while maintaining transparency.
Coordinate with service technicians to prioritize repairs and ensure timely completion of work orders.
Handle cash transactions accurately, process payments efficiently, and maintain proper documentation for all service transactions.
Maintain excellent client communication throughout the repair process, providing updates and explaining recommended services in an understandable manner.
Support automotive repair operations by understanding mechanical systems such as transmissions, air brakes, shocks & struts, and other vehicle components.
Utilize computer-aided vehicle damage estimating tools to assess collision repairs when applicable.
Promote a positive customer experience by demonstrating professionalism, enthusiasm, and a thorough knowledge of automotive services.

Qualifications

Proven experience as an automotive service writer or in a similar auto service management role within a dealership environment.
Strong mechanical knowledge with hands-on experience as a service technician or mechanic preferred.
Familiarity with estimating software and computer-aided vehicle damage estimating systems is essential.
Excellent customer service skills with the ability to communicate technical information clearly to clients.
Knowledge of automotive diagnostics, repairs (including transmissions, oil changes, brake repairs), and maintenance procedures such as tire service or suspension work.
Ability to upsell effectively while maintaining integrity and transparency with customers.
Experience with dealership operations, auto estimating processes, and collision repair procedures is highly desirable.
Valid driver’s license with a clean driving record; ability to drive company vehicles when needed.
Strong organizational skills with attention to detail in cash handling and documentation processes.

Join us to be part of an energetic team dedicated to delivering top-tier automotive care! Your expertise will help us provide outstanding service that keeps our customers coming back happily for all their vehicle needs!

Job Type: Part-time

Pay: From $20.00 per hour

Work Location: In person

A&M AUTOMOTIVE

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Automotive Service Writer