BDC REPRESENTATIVE: AUTOMOTIVE

At Aaron Ford of Lake Elsinore, we value professionalism, commitment, integrity, and dedication towards continuous learning and advancements. Our company offers endless growth by evolving our employees with continuous training to achieve great success in their professional careers. We are currently looking for an experienced & skilled automotive BDC representative to join our team and bring an outstanding consumer experience to the table.

Job Description

As an Internet Director/BDC you will be responsible for monitoring sales and service internet and phone leads and providing client follow-up. The role requires a customer-service-oriented individual with excellent organizational skills to manage incoming customer leads. The role is highly customer-centric, a comfort for making phone calls, texting, and sending emails to prospective clients on a regular schedule is needed.

Responsibilities

First and foremost - a great attitude is 90% of this position!!

● Log all customer contacts and comments into the CRM tool and schedule follow up calls

● Confirm scheduled appointments

● Reschedule “no show” customer appointments

● Follow-up with sales and service departments to inquire about appointments and outcomes

● Purify and update customer’s changes in the database

● Contact customer base on current marketing incentives

● Respond to customer website requests (internet inquiries)

● Contact internet clients via email and phone to schedule sales appointments

● Notify necessary departments of appointments set

● Follow internet leads from lead receipt to vehicle delivery/RO

● Forward any customer concerns to the correct department manager and follows up

● Performs other tasks as assigned

● Answer incoming calls and schedule appointments off those calls

Requirements

● High School Diploma or GED

● Minimum two years of call center experience; dealership experience highly desired

● Excellent communication skills, verbal and written, bi-ligual a plus

● Excellent communicational, interpersonal, organizational skill

● Strong problem solving and analytical skills

● Highly professional and dependable

● Strong computer and internet skills, including Microsoft Office suite

● A devotion to work in a performance-based, commission environment

● Team player with positive energy and an eagerness to improve

● Competitive and self-motivated attitude that thrives on goals

● Automotive industry experience preferred

Compensation and Benefits

● Medical, Dental, and Life Insurance

● 401 (k) Plan

● Continuous training, coaching, and mentoring

● A professional work environment with tremendous opportunities for career growth

● Highly competitive salary and compensation plan

*We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).*

Job Type: Full-time

Pay: $8,000.00 - $12,000.00 per month

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Are you bilingual?

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Aaron Ford of Lake Elsinore

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Internet Director - BDC - Automotive