Job Overview

We are seeking a dynamic and customer-focused Automotive Service Advisor to join our energetic team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm, mechanical knowledge, and exceptional communication skills will drive customer satisfaction and ensure smooth service operations.

This position offers an exciting opportunity to blend technical understanding with sales expertise, helping customers keep their vehicles in top condition while supporting the dealership’s growth.

Prior service advisor experience is required. Prior Honda/Acura experience is a plus.

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain repair and maintenance procedures clearly, providing detailed auto estimates and service recommendations
Coordinate with technicians to prioritize repairs and ensure timely completion of services such as oil changes, brake repairs, transmissions, suspension work, tire services, and more
Upsell additional services by highlighting benefits that align with customer needs, including diagnostics, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
Manage service writing and documentation accurately while maintaining detailed records of all transactions
Handle cash transactions efficiently and responsibly while ensuring excellent customer service throughout the process
Maintain thorough knowledge of automotive diagnostics, mechanical systems, and repair procedures to assist technicians when needed

Skills

Proven dealership experience with a strong understanding of automotive service management and sales techniques
Extensive mechanical knowledge across various vehicle systems including transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs
Experience in auto estimating software and service writing to prepare accurate repair orders
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Ability to upsell services effectively while maintaining integrity and trust with customers
Familiarity with automotive diagnostics tools and procedures for identifying issues efficiently
Strong organizational skills for managing multiple appointments and service orders simultaneously
Cash handling experience combined with a proactive attitude toward achieving sales goals

Join us in delivering exceptional automotive care! Bring your passion for cars and your talent for customer engagement to a vibrant team dedicated to excellence. If you thrive in a fast-paced environment where technical expertise meets outstanding service delivery, we want to hear from you!

Job Type: Full-time

Pay: $3,000.00 - $10,000.00 per month

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Acura of Fremont

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Automotive Service Advisor