The Automotive Service Manager oversees the daily operations of the service department (specializing in Class V through Class VIII utility and OTR trucks/trailers), ensuring efficient workflow, high-quality repairs, and exceptional customer service. This role manages service advisors, technicians, and support staff while working closely with customers to address their vehicle maintenance and repair needs.

Primary Responsibilities:

Supervise and lead the service department team, including technicians, service advisors, and support personnel.
Schedule repair work and assign duties to technicians based on skill and availability.
Ensure timely and accurate diagnosis and repair of customer vehicles.
Maintain strong customer relationships and handle service-related complaints or escalations.
Monitor service productivity and ensure repairs meet company standards and OEM guidelines.
Coordinate with parts and sales departments to ensure seamless operations.
Track and manage department KPIs: customer satisfaction, labor hours, efficiency, and revenue.
Oversee warranty claims and ensure proper documentation for reimbursement.
Recruit, train, and evaluate service staff; conduct performance reviews.
Ensure compliance with health, safety, and environmental regulations.
Manage budgets, control costs, and seek opportunities for revenue growth.

Qualifications:

High school diploma or GED (Bachelor’s degree in Automotive Technology or Business preferred).
3–5 years of experience in an automotive service management or supervisory role.
Strong technical knowledge of automotive repair and diagnostics.
Excellent leadership, organizational, and customer service skills.
Familiarity with dealership management systems (e.g., CDK, Reynolds & Reynolds).
Valid driver’s license and clean driving record.
Strong communication skills, both written and verbal.

Preferred Skills:

ASE Certification or manufacturer-specific certifications
Knowledge of service department budgeting, scheduling, and labor management.
Experience handling OEM warranty procedures and documentation.
Strong problem-solving and conflict resolution skills.

Physical Requirements

Ability to lift and carry heavy equipment and tools as needed. (Lift over 50lbs)
Be able to bend, kneel, stand, and crouch for long periods of time.

Pay: From $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years of Service Manager experience do you have in a Commercial shop setting?

Experience:

Auto service management: 10 years (Required)

Work Location: In person

Aerial Hydraulics

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