Service / Fixed Operations Director

Al Piemonte Chrysler Dodge Jeep Ram

Crystal Lake, Illinois

Potential Uncapped Earnings $200,000 - $275,000 annually

Al Piemonte Chrysler Dodge Jeep Ram is seeking an experienced and driven Service / Fixed Operations Director to lead and grow our Service and Parts Departments.

This position is responsible for the overall performance, profitability, customer satisfaction, and long-term growth of Fixed Operations. The ideal candidate is a proven Stellantis/CDJR leader who understands how to build strong teams, create effective processes, drive customer retention, and deliver exceptional results.

This is a leadership role with significant autonomy and accountability. The Service / Fixed Operations Director will work directly with executive leadership to develop and execute strategies that improve departmental performance while maintaining the highest standards of customer service and employee engagement.

Essential Duties & ResponsibilitiesDepartment Leadership

Provide leadership and direction for all Service and Parts personnel.
Recruit, hire, train, develop, and retain top-performing team members.
Foster a culture centered around accountability, teamwork, customer service, and continuous improvement.
Conduct regular performance reviews, coaching sessions, and team meetings.
Develop future leaders within the department.

Operational Management

Oversee all daily Service and Parts operations.
Monitor technician productivity, proficiency, and efficiency.
Ensure proper workflow, dispatching, and shop loading procedures.
Maintain adequate staffing levels to support current and future growth.
Ensure Parts inventory supports departmental needs while controlling obsolescence.
Develop and maintain departmental processes that improve efficiency and customer experience.

Customer Retention & Satisfaction

Drive customer retention initiatives throughout Fixed Operations.
Monitor and improve CSI and customer survey performance.
Resolve escalated customer concerns in a professional and timely manner.
Develop strategies to increase repeat business and service loyalty.
Ensure every customer interaction reflects the Al Piemonte commitment to exceptional service.

Financial Performance

Manage departmental budgets and expenses.
Drive growth in:
Customer Pay Labor Sales
Customer Pay Parts Sales
Maintenance & Service Contracts
Internal Service Revenue
Warranty Revenue
Monitor key performance indicators and implement action plans as necessary.
Review financial statements and departmental reports to identify opportunities for improvement.

OEM & Compliance

Maintain compliance with all Stellantis policies, procedures, and performance standards.
Ensure technician certification requirements are met and maintained.
Monitor warranty administration processes and compliance.
Participate in Stellantis training, initiatives, and performance programs.

QualificationsRequired

Minimum 5 years of Fixed Operations leadership experience.
Minimum 3 years of leadership experience within a Stellantis/CDJR dealership.
Proven success managing Service and/or Fixed Operations in a dealership environment.
Strong understanding of dealership financial statements and Fixed Ops metrics.
Demonstrated ability to improve customer retention and CSI performance.
Experience recruiting, developing, and retaining high-performing teams.
Excellent communication, leadership, and organizational skills.
Valid driver's license with acceptable driving record.

Preferred

Service Director or Fixed Operations Director experience.
High-volume dealership experience.
Strong knowledge of Stellantis systems, warranty processes, and OEM programs.

Compensation

We offer a highly competitive compensation package designed to reward leadership, growth, customer satisfaction, and profitability.

Compensation Includes:

Competitive base salary
Monthly performance bonus opportunities
Benefits package including Medical, Dental, Vision, and 401(k)
Paid vacation and holidays
Employee vehicle purchase program
Professional development and Stellantis training opportunities

Compensation will be based on experience, leadership background, and demonstrated Fixed Operations performance.

What We're Looking For

We are not simply looking for someone to manage the department—we are looking for a leader who can build a culture, develop people, increase customer loyalty, improve performance, and help take Fixed Operations to the next level.

Stellantis/CDJR experience is required.

If you have a proven track record of growing Fixed Operations, leading teams, and delivering exceptional customer experiences, we would welcome the opportunity to speak with you.

Pay: $200,000.00 - $275,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Work Location: In person

Al Piemonte Chrysler Dodge Jeep Ram

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