The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. Create and oversee repair orders, follow factory warranty guidelines and handle extended warranty service claims.

By working at a Ford dealership, you can be a part of a brand that honors the past and is invested in the future. Join the Allstar Ford Stonewall Family where we value service to each other and the world as much as our customers!

Service Advisor Compensation and Benefits:

SALARY & BONUS OPPORTUNITIES
Salary Based Pay Plan, Plus Bonuses
A Great Family/Friendly Working Environment
A Structured, Self-Paced Career Path Leading to Management Opportunities
Service Advisor University – Paid for by Allstar Ford
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Service Advisor Responsibilities:

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Oversee service orders and flow of Service Drive Lanes
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus - But not required
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Allstar Ford Stonewall

Latest Jobs

Automotive Service Advisor