Overview

We are seeking an experienced and dynamic *Director* to lead our automotive dealership operations. The ideal candidate will possess a strong background in automotive service management, dealership operations, and customer service excellence. This leadership role requires strategic planning, team management, and a comprehensive understanding of automotive repair, sales, and service processes to ensure operational efficiency and customer satisfaction.

Duties

Oversee daily dealership operations, including sales, service, parts, and administrative functions
Develop and implement strategies to increase sales volume and improve customer retention
Manage and mentor department managers and staff to ensure high performance standards
Coordinate with service technicians to ensure quality vehicle repairs, including diagnostics, oil changes, brake repairs, transmission work, suspension, tire services, and diesel engine repairs
Monitor inventory levels of parts and automotive supplies; oversee vehicle maintenance schedules
Ensure compliance with safety regulations and industry standards
Lead upselling initiatives to maximize revenue opportunities during customer interactions
Handle customer inquiries and resolve escalated issues promptly to maintain high customer satisfaction levels
Oversee auto estimating, service writing, and vehicle repair documentation processes
Maintain accurate cash handling procedures and financial records

Qualifications

Proven experience in dealership management or automotive service management is essential
Strong knowledge of automotive diagnostics, repairs (including transmissions, air brakes, shocks & struts), and mechanical systems
Experience with auto body repair processes is a plus
Demonstrated ability in upselling, auto estimating, and sales within an automotive environment
Excellent customer service skills with a focus on building long-term client relationships
Mechanical knowledge combined with service technician experience preferred
Familiarity with auto service operations such as oil changes, tire services, alignment, suspension work, and diesel engine repairs
Ability to lead a team effectively while maintaining high standards of quality and safety
Strong organizational skills with attention to detail in vehicle maintenance records and service writing
Cash handling experience is desirable
Automotive repair or mechanic background is advantageous for understanding technical aspects of the role

This position offers an opportunity for a motivated leader to drive success within a reputable dealership while fostering a positive environment for staff and customers alike.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apple Ford of Lynchburg

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