Automotive BDC Manager

Lead a High-Performing Team and Drive Customer Engagement

A growing Automotive Dealership is seeking an experienced, motivated, and results-driven BDC Manager to lead our Business Development Center. This leadership role is responsible for overseeing customer communications, managing appointment-setting performance, coaching team members, and driving lead conversion for both sales and service operations.

If you're passionate about developing people, improving processes, and creating an exceptional customer experience, we'd love to hear from you.

Why Join Us?

Stable, growing dealership with strong leadership and a commitment to long-term success
Opportunity to build and lead a high-performing BDC team
Competitive compensation package with performance-based bonus opportunities
Full benefits package including medical, dental, and vision insurance
Paid time off and holidays
Clear opportunities for career growth and advancement

What You'll Do

Lead, mentor, and develop the dealership's BDC team to achieve appointment, contact, and conversion goals
Monitor daily activity, performance metrics, and lead management processes
Ensure all internet, phone, text, and email inquiries receive prompt and professional follow-up
Create and maintain appointment-setting strategies that drive showroom and service traffic
Work closely with Sales and Service Managers to optimize customer communication and lead handling
Oversee CRM processes, reporting, and customer data accuracy
Conduct regular coaching sessions, team meetings, and performance reviews
Develop processes that enhance the customer experience and improve team efficiency
Assist with hiring, onboarding, and training new BDC team members
Identify opportunities to improve lead conversion, customer retention, and overall department performance

What We're Looking For

Previous Automotive BDC experience required
Prior BDC leadership or management experience preferred
Strong understanding of CRM systems and lead management best practices
Excellent communication, coaching, and interpersonal skills
Proven ability to motivate teams and achieve performance goals
Highly organized with strong attention to detail and follow-through
Ability to analyze reports, KPIs, and performance metrics to drive results
Positive, customer-focused attitude with a professional demeanor
Comfortable working in a fast-paced, goal-oriented environment

If you're ready to take the next step in your automotive career and lead a team that makes a direct impact on dealership growth, apply today. We're looking for a leader who can create a positive culture, develop talent, and deliver exceptional customer experiences while driving measurable results.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

ATAMIAN HONDA

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Automotive BDC Manager