Job Overview

Looking for experienced Service Manager to oversee All New Criswell Infiniti Service Center in Annapolis, MD. Need self motivated individual to build a team and implement opening a new Service Center. New lifts , new parts department, all new franchise operation to build from ground up. We have been in business in Annapolis for 35 years with the Acura and Auid Brands are are looking forward to representing the Infiniti Brand in the Annapolis area. Please contact Steve Savageaux, General Manager. Send resume or call 443-482-3292 ( Direct Line )

Duties

Manage the overall operations of the dealership’s service department, including scheduling, workflow, and resource allocation to maximize productivity and customer satisfaction
Lead, motivate, and develop a team of service technicians, advisors, and support staff to deliver outstanding automotive repair services
Oversee vehicle diagnostics, repairs, and maintenance procedures—ranging from oil changes to complex transmissions and diesel engine repairs—ensuring quality standards are met or exceeded
Implement upselling strategies by identifying additional services such as tire service, alignments, suspension work, brake repairs, shocks & struts, air brake systems, and auto body repairs to enhance revenue
Maintain high levels of customer service by addressing client concerns promptly and professionally while ensuring clear communication about vehicle repairs and estimates
Oversee auto estimating and service writing processes to ensure accurate billing and efficient workflow management

Requirements

Proven dealership experience with a strong background in auto service management
Knowledge of automotive diagnostics, mechanical systems, transmissions, suspension components, tire services, and diesel engine repair
Demonstrated ability in upselling additional services confidently while maintaining customer trust
Excellent customer service skills with the ability to communicate technical information clearly and effectively
Strong leadership qualities with the ability to manage a diverse team in a fast-paced environment
Mechanical knowledge across various automotive systems including oil changes, alignments, shocks & struts, brakes, air brakes, suspension systems, tire services, and more
Join us as an Infiniti Service Manager where your expertise will lead our team toward delivering exceptional automotive care. We value energetic leaders who are passionate about automotive technology and dedicated to creating memorable customer experiences. If you’re ready to drive success in a vibrant dealership environment—apply today!

Pay: $95,000.00 - $140,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Audi Annapolis

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Infiniti Service Manager