We are seeking an experienced, customer-focused Automotive Service Manager to lead the daily operations of our fast-paced automotive repair shop. This position is ideal for someone who thrives in a high-volume environment, enjoys building relationships with customers, and is passionate about delivering exceptional service while driving sales and profitability.

The ideal candidate is organized, motivated, and capable of managing multiple priorities while leading a team of technicians and service advisors.

Responsibilities

Manage the daily operations of the service department
Deliver outstanding customer service from vehicle drop-off through delivery
Build estimates and present repair recommendations professionally
Sell maintenance and repair services based on customer needs
Schedule and prioritize workflow for technicians
Monitor repair progress and ensure vehicles are completed on time
Maintain communication with customers throughout the repair process
Resolve customer concerns professionally and promptly
Review repair orders for accuracy before vehicle delivery
Monitor labor efficiency, technician productivity, and shop profitability
Order and manage parts inventory while controlling costs
Work with warranty companies and fleet accounts
Maintain a clean, organized, and safe work environment
Recruit, train, coach, and motivate employees
Ensure company policies and procedures are followed
Meet or exceed monthly sales and gross profit goals

Qualifications

3+ years of automotive service management or service advisor experience
Strong sales and customer service skills
Ability to lead and motivate a team
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Experience using automotive shop management software
Knowledge of automotive maintenance and repair procedures
Ability to multitask in a fast-paced environment
Valid driver's license with a clean driving record
ASE certifications are a plus but not required

Preferred Experience

Automotive repair shop management
Transmission repair experience (preferred but not required)
Fleet account management
Warranty claim processing
Parts procurement and inventory management
KPI and performance management

What We're Looking For

Positive attitude
Strong work ethic
Honest and dependable
Goal-oriented with a passion for sales
Team leader who leads by example
Problem solver with attention to detail
Ability to remain calm under pressure
Someone who takes pride in delivering an exceptional customer experience

Performance Expectations

Success in this role will be measured by:

Customer satisfaction and online reviews
Sales and gross profit performance
Technician productivity and efficiency
Vehicle turnaround time
Customer retention
Team development and leadership
Overall shop performance

Why Join Our Team?

We are a well-established, high-volume automotive repair facility with a reputation for honesty, quality workmanship, and exceptional customer service. We invest in our employees and provide the tools, training, and support needed to build a long-term career.

If you're an experienced automotive professional who enjoys leading people, building customer relationships, and driving results, we'd love to hear from you.

Apply today and become part of a team that values integrity, teamwork, and excellence.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

401(k) matching
Health insurance
Paid time off
Retirement plan

Work Location: In person

Automotive Repair Center

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Automotive Service Manager