Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our automotive dealership team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repair services. This role involves coordinating service appointments, providing expert guidance on vehicle issues, and ensuring a seamless customer experience. Candidates with dealership experience, automotive diagnostics skills, and a strong background in auto service management will excel in this position. The Service Advisor plays a vital role in maintaining customer satisfaction while promoting additional services and repairs to meet dealership goals.

Responsibilities

Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Conduct thorough vehicle inspections and communicate findings clearly to customers
Prepare detailed service estimates using auto estimating tools and service writing software
Recommend necessary repairs and maintenance, including oil changes, brake repair, transmission work, suspension, tire service, and more
Upsell additional services based on customer needs while maintaining integrity and transparency
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Handle cash transactions accurately and manage parts orders when necessary
Follow up with customers post-service to ensure satisfaction and address any concerns
Maintain detailed records of service history and customer interactions in dealership management systems

Skills

Proven dealership experience or background in auto service management is highly preferred
Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures such as oil changes, brake repairs, transmissions, alignments, shocks & struts, diesel engine repair, air brake systems, and auto body repair
Excellent customer service skills with the ability to communicate technical information clearly to clients
Ability to upsell services ethically while focusing on customer needs and safety
Proficiency with auto estimating software and service writing tools
Mechanical knowledge complemented by experience working with service technicians or as a mechanic is advantageous
Sales skills with a focus on automobile sales and service-related products
Cash handling experience ensuring accuracy in financial transactions
Familiarity with automotive repair processes including tire service, suspension work, auto body repairs, and other mechanical repairs

This position offers an opportunity to work within a dynamic team dedicated to delivering exceptional automotive care. The successful candidate will be organized, personable, knowledgeable about vehicle systems, and committed to providing outstanding customer experiences.

Job Type: Full-time

Benefits:

401(k)
Health insurance
Paid time off

Work Location: In person

Beaver Coach Sales and Service

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