About BHC Insurance

BHC Insurance is a growing insurance agency committed to providing personalized coverage and exceptional service to our clients. We pride ourselves on building strong relationships and delivering responsive, detail-driven support to individuals and families in our community.

Position Summary

BHC Insurance is seeking a detail-oriented and team-focused Servicing Consultant to join our Commercial Lines Department in Fort Smith, AR. This role is responsible for providing day-to-day service and support to commercial insurance clients. This role ensures policies are accurately maintained, client requests are handled promptly, and coverage aligns with client needs. The ideal candidate is detail-oriented, responsive, and committed to delivering exceptional client service while supporting renewal consultants and producers.

Key Responsibilities

Service a book of commercial lines accounts, including policy changes, endorsements, certificates, policy checking, claim reporting / follow-up and billing inquiries
Process policy changes accurately and in a timely manner
Issue certificates of insurance and evidence of coverage as requested
Review policies for accuracy and communicate discrepancies
Assist with renewal preparation, including gathering updated information and marketing (if applicable)
Respond to client inquiries via phone and email in a professional and timely manner
Maintain accurate documentation and activity notes in the agency management system
Support producers and renewal consultants with account servicing needs
Coordinate with carriers to resolve underwriting, billing, and claims-related issues
Ensure compliance with agency procedures and regulatory requirements
Build relationships with clients

Qualifications

2+ years of experience in commercial lines insurance servicing (preferred)
Active Property & Casualty license (required or willingness to obtain)
Experience with agency management systems (e.g., Applied Epic, AMS360, Sagitta, etc.)
Strong understanding of commercial insurance coverage

Skills & Competencies

Excellent written and verbal communication skills
Strong organizational and time-management skills
Attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset
Team-oriented with the ability to work independently

Performance Expectations

Timely processing of all service aspects
High level of client satisfaction and responsiveness
Accurate documentation and minimal processing errors
Effective collaboration with internal teams and carrier partners

Compensation & Benefits

Competitive salary (based on experience)
Eligible for Bonus
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Ongoing training and professional development
7.5 Hour Workdays

Hybrid work environment with flexibility and structure

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Shift:

Day shift

Work Location: In person

BHC Insurance

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