Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Honda , a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Great culture and real career growth
Competitive compensation package
Opportunity to work with one of the largest family owned group of dealerships
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

Forecast, meet goals, and objectives for the department
Prepare and administer an annual operating budget for the service department
Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. XX direct reports)
Serve as liaison with BRAND factory representatives
Handle escalated situations and follow-up, as needed
Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
Quality-check completed jobs as needed
Keep abreast of new equipment and tools available and recommend purchases
Ensure that the work areas and customer waiting area are kept clean and inviting
Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecasts
Handle staff's time-off requests, payroll corrections, and other managerial tasks
Maintain reporting systems required by general management and the manufacturer

Here’s what you’ll need:

5-10 years in a Service Management/Leadership role
Proven track record in building and developing a high performing service department
Team oriented, hand-on, and inclusive leadership style
High School diploma or equivalent, college degree preferred
Must be able to provide references upon request
A valid in-state driver's license and a good driving record, per company standards
Strong problem-solving and communication skills (written and verbal)
Advanced knowledge of automobiles and repair work
Advanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona

We are an Equal Opportunity Employer

(( We Hear You ))

Big Star Honda

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Automotive Service Manager - Big Star Honda