Express Lane Manager / Lead Service Advisor

Billion Auto Group | Bozeman, Montana

Job Type: Full-Time

Compensation: Competitive Base Salary + Month-End Sales Commission (Commission Structure Negotiated Upon Candidate Selection)

Experience Required: Minimum 5 Years in the Automotive Industry

Join Our Team at Billion Auto Group!

Billion Auto Group is seeking an experienced, motivated, and customer-focused Express Lane Manager / Lead Service Advisor to lead our Mopar Certified Express Lane in Bozeman, Montana.

Our Express Lane proudly serves customers throughout the Gallatin Valley, offering convenient automotive maintenance and express service through both first-come, first-served availability and scheduled appointments.

We are looking for a hands-on leader who takes ownership of daily operations, develops employees, drives department performance, and delivers an exceptional customer experience.

This is an excellent opportunity for an experienced automotive service professional ready to advance into leadership or an established service manager seeking a rewarding opportunity with an established automotive group.

Position Overview

The Express Lane Manager / Lead Service Advisor will oversee the daily operations of our Mopar Certified Express Lane, providing leadership and direction to our existing team of two Express Service Advisors and Express Technicians.

This position combines front-line service advising with operational leadership, employee development, customer satisfaction, and financial performance.

The successful candidate will be responsible for maintaining an efficient, productive service operation while ensuring every customer receives timely communication, professional recommendations, and a positive dealership experience.

Key ResponsibilitiesExpress Lane Operations & Leadership

Oversee daily Express Lane operations, ensuring efficient workflow and timely vehicle service.
Lead, coach, and support two Express Service Advisors and the Express Technician team.
Coordinate first-come, first-served customers and scheduled appointments to maximize shop capacity.
Monitor vehicle workflow, technician availability, repair status, and service completion times.
Establish clear performance expectations and maintain employee accountability.
Maintain a professional, organized, and productive working environment.

Customer Experience & Service Advising

Greet customers professionally and accurately document vehicle concerns and maintenance needs.
Provide clear service recommendations, accurate estimates, and realistic completion expectations.
Maintain consistent customer communication throughout the service process.
Resolve customer concerns promptly and professionally.
Build long-term customer relationships through honesty, transparency, and exceptional service.
Ensure proper follow-up on declined services and recommended maintenance.

Department Sales & Performance

Drive Express Lane sales through effective maintenance recommendations and customer retention.
Monitor key performance indicators, including labor sales, repair order count, average repair order value, technician productivity, and customer satisfaction.
Identify opportunities to improve workflow, reduce wait times, and increase service capacity.
Promote consistent use of digital vehicle inspections and accurate maintenance recommendations.
Work closely with Service Management and the Parts Department to maintain operational efficiency.
Take ownership of department performance and continuous improvement.

Employee Development, Safety & Quality

Coach advisors on customer communication, service presentation, and maintenance recommendations.
Support technician development and adherence to Mopar service procedures.
Ensure compliance with dealership safety policies and established operating procedures.
Promote quality workmanship and proper repair documentation.
Maintain a clean, safe, and professional Express Lane environment.

Required Qualifications

Minimum of 5 years of experience in the automotive industry.
Previous automotive service advising experience.
Strong understanding of automotive maintenance, service operations, and dealership workflow.
Demonstrated leadership, organizational, and problem-solving abilities.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong work ethic, personal accountability, and a team-first attitude.
Comfortable working with dealership management systems and automotive service technology.
Valid driver's license.

Preferred Qualifications

Previous automotive Service Manager, Assistant Service Manager, Express Lane Manager, or Lead Service Advisor experience.
Experience working in a Chrysler, Dodge, Jeep, Ram, or other franchised automotive dealership.
Familiarity with Mopar maintenance programs and manufacturer service requirements.
Experience managing technician productivity, service department KPIs, and customer satisfaction.
Experience training and developing service advisors and technicians.

Compensation & Career Opportunity

Competitive Base Salary + Month-End Sales Commission

Billion Auto Group offers a compensation structure designed to reward strong leadership, customer service, and department sales performance.

The selected candidate will receive a competitive base salary plus the opportunity to earn additional monthly income through a sales commission.

The month-end sales commission structure will be negotiated with the selected candidate based on experience, qualifications, and the responsibilities of the position.

This position offers the opportunity to lead an established team, influence daily operations, and play a direct role in growing our Express Lane business throughout the Gallatin Valley.

Express Lane Hours of Operation

Monday–Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 5:00 PM

The selected candidate must be available to work a schedule that supports the operational needs of the department.

Why Join Billion Auto Group?

At Billion Auto Group, we believe successful service departments are built on strong leadership, employee development, and outstanding customer relationships.

We are looking for someone who wants more than just a job — someone who takes pride in building a successful team, delivering results, and creating an exceptional experience for every customer.

If you are an experienced automotive professional with a passion for leadership, customer service, and department growth, we encourage you to apply.

Take the next step in your automotive career. Apply today to join Billion Auto Group in Bozeman, Montana!

Billion Auto Group is an Equal Opportunity Employer.

Pay: $4,500.00 - $9,000.00 per month

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Billion Auto Group

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