The Fixed Operations Director will be responsible for maintaining and growing the service department with continued innovation and becoming a leader in the industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives:

Manage a consistent high level of customer satisfaction in the Service Department
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
Foster a culture that promotes employee development and retention
Create and maintain strong working relationships with external vendors
Meet or exceed monthly budget projections
Maintain a safe and functional working environment

Responsibilities:

Lead a cross functional team that aligns with revolutionizing the RV Service Process
Develop and manage a strategic plan for controlling staffing levels based on seasonality
Monitor and analyze KPIs to measure success and adjust strategies as needed
Develop and implement strategies for maximizing capacity and productivity
Foster an environment where learning, growth, and innovation is at the forefront

Competencies and Skills:

Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
Proven experience with thriving in ever changing environments
Strong ability to take ownership with a vision that aligns with the organizations
Proven experience with action planning and goal achievement
Ability to manage complex and multi-layer situations with positive outcomes
Excellent leadership and project management skills
Experience with rebranding initiatives and managing ongoing brand growth
Strong collaboration skills to work effectively with different teams across the organization
The achievement of a college degree is a plus for this role

Expected Results:

Achievement of service KPIs and goals
Increase customer satisfaction results
Achievement of controlled labor cost and policy
Achievement in RECT’d time year over year
Increase productivity year over year
Increase Technician skillset levels
Increase in dealership sales year over year
Minimize employee and customer incidents

Resources:

A dedicated budget for service department
Access to a cross-functional regional support
eLearning and management resource center
Mentorship from senior service managers

Cultural Fit:

Demonstrates a customer-centric approach
Embodies behaviors consistent with the Company’s Vision, Mission, and Values
Committed to continuous improvement and operational excellence

Who We Are:

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

Perks:

Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K with 5% match
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
Annual Incentive Trip for Top Performers
RV Borrowing Program
Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Pay: $60,000.00 - $125,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Bish's RV Davenport

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Fixed operations Director