Overview

We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of the service department. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier automotive repairs and maintenance, fostering a positive environment that emphasizes quality, efficiency, and customer satisfaction. If you thrive in a fast-paced setting and possess a passion for automotive excellence, this is your opportunity to make a significant impact.

Duties

Lead and manage the daily operations of the automotive service department, ensuring smooth workflow and high standards of service delivery
Supervise and motivate service technicians, ensuring adherence to safety protocols and quality standards
Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repair, suspension work, tire services, shocks & struts, transmissions, air brake systems, and collision repair processes
Utilize estimating software for accurate vehicle damage assessments and service writing to prepare detailed repair estimates
Drive sales through upselling additional services such as auto estimating, vehicle diagnostics, and recommended repairs while maintaining integrity
Manage client communication effectively by explaining repair procedures clearly and providing exceptional customer service experiences
Handle cash transactions accurately and maintain detailed records of all service activities
Monitor inventory levels for parts and supplies needed for various automotive repairs
Ensure compliance with dealership policies, safety regulations, and industry standards

Requirements

Proven experience in auto service management or a similar leadership role within an automotive dealership or repair shop
Strong mechanic experience with comprehensive knowledge of automotive diagnostics and repair procedures
Proficiency with estimating software and computer-aided vehicle damage estimating tools
Familiarity with dealership operations, sales techniques including upselling, and service writing practices
Extensive knowledge of automotive systems such as transmissions, brakes, suspension components, tire services, shocks & struts, oil changes, air brake systems, collision repair techniques
Excellent customer service skills with the ability to communicate technical information clearly to clients
Valid driver’s license with a clean driving record
Mechanical knowledge combined with experience in auto repair or collision repair environments is highly desirable

Join us to lead a passionate team committed to delivering outstanding automotive care! Your expertise will help us elevate our service standards while building lasting relationships with our valued customers.

Pay: $55,000.00 - $98,000.00 per year

Benefits:

401(k)
401(k) matching
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Blakely Chevrolet GMC

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Service Manager