Job Title: Marine/Boatyard Service Writer

Company: Glyn’s Marine

Location: Nantucket, MA

Employment: Full-Time, W2, Salary + Bonus Incentives

Benefits: Health Insurance, 401(k), Paid Vacation

Position Summary

The Marine Boatyard Service Writer serves as the primary point of contact between customers and the service department. This role is responsible for conducting thorough intake inspections, preparing accurate service estimates, monitoring work orders throughout the repair process, and ensuring a high level of customer satisfaction. The Service Writer works closely with the service technicians and the parts and service department manager. This position reports directly to the General Operations Manager. A solid background in marine service and boat repair is required, enabling the Service Writer to confidently assess vessel condition, identify needed repairs, and communicate technical information clearly to both customers and technicians.

Key Responsibilities

Customer Relations

Serve as the primary point of contact for all service customers, in person, by phone, and by email
Communicate service status updates, estimate changes, and completion timelines
Resolve customer concerns with professionalism and a solutions-focused approach
Coordinate customer delivery and pick-up scheduling for vessels

Vessel Intake & Estimating

Conduct detailed inspections of incoming vessels to identify existing/potential repair needs
Collaborate with the service team to prepare thorough, accurately written service estimates
Advise customers on recommended repairs and maintenance items with clear explanations
Document vessel condition including photos and written notes, to establish a baseline record during intake and upon work order completion

Work Order Management

Open, manage, and close work orders accurately using boatyard management software
Coordinate job assignments and scheduling with Parts and Service Manager
Monitor the progress of active service projects and flag delays or scope changes promptly
Obtain customer authorization for all work prior to commencement
Ensure work orders are complete, accurate, and technician hours are properly documented

Outboard Engine Inventory & Parts Sourcing

Maintain organized inventory of Yamaha outboard engines, including tracking unit locations, condition, and availability
Review and interpret manufacturer service bulletins, technical manuals, and warranty documentation

Required Qualifications

Minimum 3–5 years of hands-on experience in a marine service environment, boat repair facility, or related field
Demonstrated knowledge of outboard engines, marine systems, and vessel maintenance
Proven ability to conduct vessel inspections and identify mechanical, cosmetic, and safety-related repair needs
Strong customer service and interpersonal communication skills, both written and verbal
Experience with boatyard or marine dealership management software (e.g., Boatyard, Dockmaster, Lightspeed, or similar)
Familiarity with parts sourcing, vendor relations, and purchase order processes

Preferred Qualifications

Experience as a marine service technician, service advisor, or shop foreman
ABYC certification or manufacturer service training (Yamaha, Mercury, Honda, Suzuki, Evinrude, or similar)
Experience managing outboard engine inventory
Background in marine service or automotive dealership service writing is preferred

Work Environment & Physical Requirements

Position operates in both a marine service facility and outdoor boatyard environment
Frequent walking of the yard, boarding vessels of various sizes for inspection purposes
Must be able to occasionally lift up to 50 lbs and work around boats in various states of repair
Exposure to outdoor weather conditions, fuel, and marine chemicals is expected
Standard boatyard hours apply; seasonal demand may require schedule flexibility

Compensation & Benefits

Compensation is commensurate with experience. A competitive benefits package including health insurance, paid time off, and professional development opportunities will be discussed during the interview process.

To apply, please submit your resume and a brief cover letter describing your marine service background.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

BlueWater Marinas

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Marine/Boatyard Service Writer