About This Role

This role exists to help customers make clear, confident decisions about their vehicles — without pressure or confusion. As a Service Advisor at Bob’s Main Street Auto & Towing, you act as the bridge between the customer and the technician, translating complex information into simple, honest guidance. Success in this role isn’t measured by selling more, but by building trust and long-term relationships.

What Your Day Looks Like

Your day is focused on listening, explaining, and guiding. You’ll greet customers, review inspection findings, help prioritize repairs, and answer questions with patience and clarity. You’ll work closely with technicians to understand vehicle needs and communicate them accurately, ensuring customers always know what’s happening and why — before any work begins.

Our Core Values

Growth – Professionally and personally
Accountability – We do what we say we’ll do
Integrity – With customers and each other
Transparency – No games, no guesswork

What You Can Expect From Us

We believe great work happens when people are supported, respected, and balanced.

No nights or weekends
Your time matters. We protect work–life balance so you can be present at work and at home.
Guaranteed hourly pay
Stable, predictable income you can rely on.
Monthly performance bonuses
When the shop succeeds, you share in that success.
Benefits valued at approximately $5.50/hour
Medical, dental, vision, life, and short- & long-term disability coverage after 30 days.
Paid time off with yearly increases
PTO starts after just 90 days and grows over time.
Paid holidays — even when they fall on weekends
Important days are meant to be spent with family.
401(k) with 4% company match
We invest in your future, not just your output.
Paid training, certifications & continued education
We support long-term career growth, not burnout.
Relocation support
We’ll relocate your toolbox for free to make joining our team easy.

What Success Looks Like in This Role

As a Service Advisor, you’re the bridge between our customers and our technicians—and one of the most trusted voices in the building.

You’ll:

Prioritize customers and ensure they feel informed, respected, and confident
Educate and guide customers on vehicle maintenance and repair decisions
Communicate clearly with technicians and customers throughout the repair process
Deliver excellent service in person and over the phone
Work collaboratively within a team environment
Maintain a clean, safe, and professional workspace
Follow all safety procedures and use provided safety equipment
Adapt to change with a positive, high-energy mindset
Commit to continuous learning and personal development

Who Thrives Here

You enjoy helping people make informed decisions
You value honesty over pressure
You want stability and growth
You care about doing things the right way

If you’re ready to join a team that thinks long-term—about customers, employees, and the future—we’d love to meet you.

Bob's Main Street Auto & Towing, Inc.

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