Job Description

AUTOMOTIVE SERVICE BDC REPRESENTATIVE

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 14 innovative Dealership Locations representing Lexus, Honda, Toyota, Nissan, Jeep, Chrysler, and Hyundai Brands.

BRAM is looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.

The Automotive Service BDC Representative will be responsible for handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.

Job Duties and Responsibilities:

Ensures excellent service standards and maintains high customer satisfaction
Responsible for being professional, courteous, and knowledgeable on each call
Responsible for maintaining minimum quota requirements as outlined by management
Monitors and contacts dealership and third party leads and inquiries
Collaborates with service advisors to schedule service appointments
Maintains a general understanding of the repair process and explains the process to our customers
Addresses customer concerns and escalates them to managers as needed
Directs customers to the appropriate departments as needed
Follows up after customer service visit to ensure customer satisfaction
Follows company safety procedures and policies

Job Qualifications:

Subject to applicable law, individuals employed in this position must demonstrate the following qualifications and competencies. This list is not all –inclusive and maybe amended or supplemented as business needs dictate.

Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
Previous Dealership BDC experience is preferred
Previous Call Center/Customer Service experience is preferred
Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
Excellent organizational skills and attention to detail
Able to establish rapport and build relationships with customers
Demonstrate sufficient computer literacy
Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Experience:

Dealership: 1 year (Preferred)
Call Center: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location: In person

BRAM

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Automotive Service BDC Representative