Job Overview
We are seeking a dynamic and strategic General Manager - Autocare to lead our automotive service operations with energy and vision. In this pivotal role, you will oversee all aspects of the autocare business, driving growth, ensuring operational excellence, and fostering a customer-centric environment. Your leadership will inspire teams, optimize processes, and develop innovative strategies to elevate service quality and profitability. If you thrive in a fast-paced setting and possess a passion for automotive excellence, this is your opportunity to make a significant impact.

Duties

Develop and execute strategic plans to grow the autocare business, increase market share, and enhance customer satisfaction
Lead, motivate, and supervise a team of technicians, service advisors, and support staff to ensure high performance and engagement
Manage profit and loss statements, monitor financial performance, and implement cost-control measures to maximize profitability
Oversee daily operations including service delivery, quality assurance, inventory management, and process improvements
Drive business development initiatives by building relationships with customers, vendors, and community partners
Implement sales strategies to meet or exceed revenue targets through upselling services and expanding customer base
Lead project management efforts for facility upgrades, equipment maintenance, and process enhancements to improve efficiency

Requirements

Proven management experience within the autocare or automotive service industry with a track record of leading successful teams
Strong strategic planning skills with the ability to translate vision into actionable goals
Demonstrated leadership capabilities that inspire teamwork, accountability, and continuous improvement
Experience managing profit & loss statements and overseeing financial performance
Supervising experience in a fast-paced environment with excellent organizational skills
Business development expertise with a focus on sales growth and customer retention strategies
Knowledge of project management principles and process improvement methodologies, such as Lean or Six Sigma, is preferred
Excellent communication skills with the ability to motivate teams and build lasting relationships

Key ResponsibilitiesPeople & Culture

Recruit, develop, and retain top-tier mechanics, technicians, and service advisors.
Hold every team member accountable to clear expectations and measurable results.
Build a workshop culture where continuous coaching, safety, and discipline are non-negotiable.
Address performance and productivity issues quickly and decisively.

Customer Experience

Set the tone for a customer-first mindset that drives loyalty, trust, and repeat business.
Ensure every customer interaction reflects professionalism, urgency, and honest diagnostics.
Monitor customer satisfaction scores closely and implement fast corrective action when service slips.

Inventory & Parts Purchasing

Manage the procurement of parts, fluids, and shop supplies with local and national vendors.
Control inventory levels, parts obsolescence, delivery lead times, and gross margins.
Build and maintain strong relationships with parts distributors and equipment suppliers.
Ensure shop repair orders are competitively priced and parts margins are optimized.

Sales & Service Leadership

Own all aspects of service sales, preventative maintenance packages, and repair revenue.
Set sales targets, labor rates, and shop performance KPIs.
Train and motivate service advisors to maximize the average repair order (RO) value.
Oversee quality control standards to minimize comebacks and warranty claims.

Shop Operations Management

Oversee daily shop operations including service bays, vehicle flow, administration, and workflow.
Implement efficient processes to improve technician efficiency and reduce vehicle cycle time.
Ensure strict compliance with OSHA standards, Texas environmental regulations, and local laws.
Maintain high safety standards, accurate digital vehicle inspections (DVI), and shop cleanliness.

Financial & P&L Responsibility

Full ownership of the service center’s Profit & Loss (P&L) statement.
Develop and manage shop budgets, financial forecasts, and cash flow.
Monitor operational expenses, labor costs, and parts margins across all ticket types.
Report financial results and shop productivity metrics to ownership on a regular basis.

Qualifications & Experience

Strong leadership presence with the ability to inspire, challenge, and elevate technical staff.
Proven experience as a General Manager, Service Manager, or Director of Operations in an automotive repair, autocare, or multi-shop service environment.
Deep understanding of shop economics, flat-rate labor structures, and parts management.
Demonstrated experience managing P&L and driving profitability in automotive service bays.
Excellent negotiation, communication, and operational problem-solving abilities.
High level of accountability, urgency, and an ownership mentality.
Familiarity with Shop Management Systems (SMS) and digital vehicle inspection platforms.

Benefits

Dental insurance
Health insurance
Life insurance
Opportunities for advancement
Paid time off (PTO)
Vision insurance

Experience Required

General Manager in Automotive Service / Autocare Center: 7 years (Required)

Join us as a General Manager - Autocare, where your leadership will shape the future of automotive services. Bring your passion for management, strategic thinking, and business development to create an energetic environment that thrives on innovation and excellence!

Pay: $71,362.16 - $85,941.53 per year

Work Location: In person

BRAVO CONSTRUCTION

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