Overview
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and operational success. In this energetic role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring vehicle repairs and maintenance are handled efficiently and professionally. Your mechanical knowledge, sales skills, and passion for automotive service will help customers understand their vehicle needs while maximizing service opportunities. This paid position offers a rewarding environment where your communication skills and automotive expertise can truly shine.

Duties

Greet customers warmly, listen to their vehicle concerns, and accurately document their needs to facilitate smooth service flow
Explain repair recommendations clearly, providing detailed auto estimates and service options tailored to each customer’s vehicle and budget
Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
Upsell additional services by identifying customer needs for maintenance or repairs that enhance vehicle safety and performance
Manage service writing tasks efficiently while maintaining accurate records of all transactions including cash handling when applicable
Promote customer satisfaction through excellent communication, follow-up on vehicle status, and ensuring a positive experience from start to finish
Stay informed about the latest automotive diagnostics tools and repair techniques to provide expert advice on mechanical issues

Experience

Proven dealership experience or background in auto service management is highly preferred
Strong mechanical knowledge with hands-on mechanic experience or service technician background in automotive diagnostics and repair
Familiarity with automotive systems such as transmissions, oil changes, auto body repair, air brake systems, alignment procedures, suspension work, tire services, diesel engines, shocks & struts, brake systems
Experience in auto estimating software and service writing processes to accurately assess repair costs
Demonstrated ability in upselling services while maintaining integrity and customer trust
Excellent customer service skills with a proactive approach to addressing client needs and concerns
Knowledge of automotive sales techniques is a plus but not required; a passion for helping customers find the right solutions is essential

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care. Your mechanical expertise combined with your sales acumen will make a real difference in our customers’ driving experience!

Pay: $62,057.12 - $84,735.45 per year

Benefits:

401(k) matching
Paid time off

Work Location: In person

Brent Allen Automotive Inc.

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Automotive Service Advisor