Job description:

Brooklyn Chrysler Dodge Jeep Ram is expanding its customer engagement team and is currently hiring an Automotive BDC Representative. We are seeking motivated, professional, and customer-focused individuals who excel in communication and enjoy working in a fast-paced dealership environment.

Pay: $17hr + performance-based incentives
Schedule: Monday–Friday with occasional weekend availability and flexible shifts

About the Role

As an Automotive BDC Representative, you will be the primary point of contact for potential and existing customers contacting the dealership. This role requires strong phone and digital communication skills, attention to detail, and the ability to manage multiple leads simultaneously. You will support sales and service departments by qualifying inbound leads, scheduling appointments, conducting follow-ups, and maintaining accurate customer records in the CRM system. If you are organized, service-oriented, and enjoy helping customers find the right solutions, this position offers an excellent opportunity to grow within our dealership network.

What We Offer

Opportunities for advancement (we promote from within)
Employee discounts
401(k)
Health, dental, and vision insurance
Professional development and training
Performance-based incentives

Responsibilities

Answer inbound calls, web leads, SMS, and email inquiries in a timely and professional manner
Qualify leads and gather customer information to determine needs and appropriate next steps
Schedule sales and service appointments accurately using the dealership scheduling system
Conduct follow-up outreach to nurture leads and confirm appointments
Maintain up-to-date and accurate customer records in the CRM
Coordinate with sales, service, and parts departments to ensure a seamless customer experience
Meet or exceed individual and team performance metrics
Perform additional duties as assigned

Qualifications

High school diploma or equivalent
Previous BDC, call center, customer service, or dealership experience preferred
Excellent verbal and written communication skills
Strong phone presence and active listening skills
Proficient with computers and CRM or scheduling systems; basic computer literacy required
Detail-oriented with strong organizational and multitasking abilities
Customer-focused, professional, and team-oriented attitude
Ability to work a flexible schedule, including occasional evenings or weekends
Bilingual skills are a plus, but not required

Brooklyn Chrysler Dodge Jeep Ram is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace. All candidates must pass background and drug screening.

Job Type: Full-time

Work Location: Full Remote

Brooklyn Chrysler Jeep Dodge Ram

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