Overview
Join a small, but busy team as an Automotive Service Manager/Advisor, where your expertise will drive exceptional customer experiences and operational excellence. In this energetic role, you'll serve as the vital link between customers and our skilled technicians, ensuring vehicle repairs and maintenance are handled efficiently, accurately, and with a focus on customer satisfaction. Your leadership will help foster a positive environment that promotes growth, teamwork, and top-tier service. If you thrive in a fast-paced setting and are passionate about automotive care, this opportunity is perfect for you to make a meaningful impact every day.

Duties

Greet customers warmly and assess their vehicle service needs with enthusiasm and professionalism
Provide detailed explanations of repairs and maintenance procedures, ensuring transparency and trust
Manage the service department workflow, coordinating with technicians to prioritize jobs and meet deadlines
Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, transmissions, diesel engine repairs, shocks & struts, air brake systems, suspension work, and auto body repairs to maximize customer value
Prepare accurate auto estimates using automotive diagnostics tools and service writing software
Oversee vehicle inspections to identify mechanical issues using mechanical knowledge and diagnostic skills
Handle warranty and fleet administration
Maintain high standards of customer service by addressing concerns promptly and professionally
Lead by example in promoting automotive safety standards and quality workmanship across all repair services

Experience

Proven dealership experience or extensive auto service management background with a strong understanding of automotive repair processes
Hands-on mechanic experience or familiarity with automotive diagnostics, transmissions, oil changes, tire service, alignment, suspension systems, shocks & struts, brake repair, diesel engines, air brakes, and other key automotive systems
Skilled in auto estimating software and service writing to accurately document repairs and communicate costs to customers
Demonstrated ability in upselling services while maintaining integrity and customer trust
Strong customer service skills with the ability to build rapport and ensure satisfaction throughout the service process
Ford Dealership and Warranty administration a plus

Join us in delivering outstanding automotive care that keeps vehicles running smoothly while creating memorable customer experiences. Your expertise will help shape our reputation as a trusted leader in automotive service!

Pay: $65,000.00 - $125,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Auto service management: 3 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

BUSHNELL FORD INC

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Automotive Service Manager/Advisor