Description:

Butler Toyota Macon

Position: BDC Representative

Report to: Internet Manager

Department: Business Development Center (BDC)

Butler Toyota is seeking a motivated and customer-focused BDC Representative to join our growing team. This position plays a vital role in driving dealership success by managing inbound and outbound customer communications and setting appointments for our Sales and Service departments.

Key Responsibilities

Handle inbound and outbound phone calls, emails, texts, and online leads promptly and professionally
Schedule appointments
Follow up with internet and phone leads to generate showroom traffic
Maintain accurate customer information in the CRM system
Confirm upcoming appointments and re-engage missed opportunities
Provide exceptional customer service and represent the Butler Toyota brand
Work closely with management and sales teams to achieve department goals

Qualifications

Previous BDC, call center, or customer service experience preferred (automotive experience a plus)
Strong communication and interpersonal skills
Excellent phone etiquette and professional demeanor
Ability to work in a fast-paced environment
Basic computer skills and CRM experience preferred
Reliable, team-oriented, and goal-driven attitude

What We Offer

Competitive pay plan
Bonus opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Growth opportunities within Butler Automotive Group

Requirements:

Must have excellent phone skills and great customer service skills. Previous experience in a sales position preferred.

Butler Toyota

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Butler Toyota BDC Representative