Service Advisor:

Calstar Motors located in Glendale, Ca. has an opening for an Automotive Service Advisor to join our growing/changing team. State of the art facility, very busy dealership with steady workflow.

Our ideal candidate will have excellent customer service skills. Automotive Service Advisor/Writer Experience is a plus! Dealership and Luxury line experience preferred. We offer an aggressive pay-plan, very competitive benefits including 401K, and opportunities for advancement.

Automotive Service Advisor/Writer Responsibilities:

Greeting customers in a professional manner.
Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Accurate write up of customer concerns.
Convey expected cost and obtaining approval of repairs.
Monitor the progress of each vehicle throughout the day, and updating customers frequently.
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.

Automotive Service Advisor/Writer Qualifications:

Excellent communication skills
Professional appearance
Positive attitude
Strong automotive knowledge or previous automotive related experience
Commitment to being a team player
Must possess a current drivers license
Clean driving record

Automotive Service Advisor/Writer Benefits:

We offer a very aggressive pay-plan
Health Benefits that include 401K, health and vision
Paid Vacation and Dealership Discounts
Closed Sundays

Job Type: Full-time

Compensation: We also have a very competitive pay plan.

Required experience:

Service Advising at a luxury level with a minimum of 1-year experience preferred.

Job Type: Full-time

Pay: $78,500.00 - $200,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Calstar Mercedes Benz

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Automotive Service Advisor