Company Overview
Cape Girardeau Honda is a reputable dealership specializing in selling new Honda vehicles and pre-owned cars and trucks. We pride ourselves on delivering exceptional customer service through our full-service department and parts department, ensuring our clients’ automotive needs are met with professionalism and expertise.

Job Overview
We are seeking a dynamic and energetic Service Advisor to join our team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your enthusiasm, mechanical knowledge, and customer service skills will drive customer satisfaction, promote additional services through upselling, and ensure smooth communication between customers and our skilled technicians.

Duties

Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Explain repair procedures, estimates, and recommended services clearly and transparently
Coordinate with technicians to prioritize repairs, ensuring timely completion of work
Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services to maximize customer value
Prepare detailed service estimates using automotive diagnostics and auto estimating tools
Handle cash transactions accurately while maintaining excellent customer relations
Maintain detailed service records, write service orders, and update customers on repair progress

Qualifications

Proven dealership experience or auto service management background is highly preferred
Strong mechanical knowledge with experience in automotive diagnostics, repair procedures, and vehicle maintenance
Familiarity with auto estimating software and service writing processes
Knowledge of various automotive systems including transmissions, air brakes, shocks & struts, diesel engines, and tire services
Excellent customer service skills with the ability to upsell effectively while maintaining integrity
Ability to handle cash transactions accurately and confidently manage multiple tasks simultaneously
Previous experience working with mechanics or in automotive repair environments is a plus

Join us to be part of a vibrant team dedicated to delivering top-tier automotive service! Your expertise will help drive customer satisfaction while advancing your career in the automotive industry.

Pay: $59,249.59 - $71,354.35 per year

Benefits:

401(k)

Work Location: In person

Cape Girardeau Honda

Latest Jobs

Service Advisor