Job Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality repairs and maintenance, fostering a positive environment that emphasizes efficiency, accuracy, and customer satisfaction. If you thrive in a fast-paced automotive setting and possess a passion for vehicle care and team development, this is your opportunity to make a significant impact!

Duties

Manage the daily operations of the service department, including scheduling, workflow coordination, and resource allocation to maximize productivity.
Lead, motivate, and develop a team of service technicians and advisors to uphold high standards of technical excellence and customer service.
Oversee vehicle repairs and maintenance processes, ensuring all work meets safety standards and manufacturer specifications.
Conduct quality control inspections on completed work to guarantee customer satisfaction and adherence to company policies.
Implement upselling strategies by identifying additional services or repairs that benefit customers while increasing revenue.
Maintain accurate service writing, auto estimating, and documentation for all repairs performed.
Handle customer inquiries, resolve issues promptly, and ensure a positive experience from intake to vehicle delivery.

Requirements

Proven dealership experience with a strong background in auto service management.
Extensive knowledge of automotive diagnostics, repairs, and maintenance procedures across various systems including transmissions, brakes, suspensions, oil changes, tire services, diesel engines, shocks & struts, air brakes, alignments, and auto body repair.
Hands-on mechanic experience with familiarity in automotive repair techniques such as automotive diagnostics and mechanical troubleshooting.
Demonstrated ability in upselling services while maintaining integrity and customer trust.
Strong understanding of auto estimating software and service writing practices.
Excellent customer service skills with the ability to communicate technical information clearly to clients.
Experience in dealership sales processes related to automobile sales is advantageous.
Ability to handle cash transactions accurately and manage administrative tasks efficiently.
Mechanical knowledge complemented by certifications or training in automotive repair is preferred. Join us as an Automotive Service Manager where your leadership fuels our success! Bring your passion for cars and commitment to excellence to a role that offers growth opportunities within a vibrant automotive environment dedicated to delivering outstanding service every day!

Job Type: Full-time

Pay: $48,000.00 - $70,000.00 per year

Benefits:

Paid time off

Work Location: In person

Cen-Tex Automotive

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Automotive Service Manager