Job Overview
We are seeking a dynamic and customer-focused Automotive Service Advisor / Writer to join our fast-paced dealership team. In this role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless and positive service experience. Your energetic approach will help drive customer satisfaction, promote additional services, and contribute to the overall success of our automotive service department. If you thrive in a lively environment, possess a passion for automobiles, and excel at building rapport with clients, this opportunity is perfect for you!

Responsibilities

Greet customers warmly and professionally, actively listening to their vehicle concerns and service needs
Accurately document vehicle issues and maintenance requests using auto service management software
Provide detailed explanations of recommended repairs and maintenance procedures, including auto estimating and diagnostics
Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, shocks & struts, transmissions, diesel engine repairs, air brake systems, and auto body repairs
Coordinate with technicians to prioritize repairs and ensure timely completion of services
Handle cash transactions accurately while maintaining excellent customer service throughout the process
Follow up with customers post-service to ensure satisfaction and promote future business opportunities

Qualifications

Proven dealership experience or automotive service management background
Strong mechanical knowledge with familiarity in automotive diagnostics and repair processes
Experience in auto estimating, service writing, and upselling automotive services
Knowledge of vehicle maintenance procedures including oil changes, tire service, wheel alignments, suspension work, brake repair, shocks & struts replacement, transmission servicing, diesel engine repair, and air brake systems
Excellent customer service skills with the ability to communicate technical information clearly and confidently
Ability to handle cash transactions accurately and responsibly
Prior experience working with mechanic teams or in automotive repair environments is highly desirable

Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your sales acumen will help us exceed customer expectations while advancing your career in the automotive industry.

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

COLUMBIA HYUNDAI/ACURA

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Automotive Service Advisor / Writer