Are you passionate about helping people and making their day better? At Colwell Motors of Mason City, we’re not just in the business of servicing vehicles—we’re in the business of serving people.

We’re looking for a Customer Service Advisor who excels at creating exceptional experiences. You don’t need automotive experience—we’ll teach you that. What we do need is someone who brings energy, empathy, and organization to every customer interaction.

Whether you’ve worked in retail, hospitality, healthcare, or another service-focused industry, if you're ready to bring your customer service skills to a growing team, this could be your next great opportunity.

Comprehensive Full-Time Benefits

Enjoy a five-day work week with a consistent schedule
Paid time off and paid holidays
Multiple health insurance plan options
Health Savings Account (HSA) with company matching
Dental and vision insurance
401(k) with company matching
Long-term and short-term disability coverage
Life insurance
Flexible spending account (FSA)
Paid training and professional development
Competitive pay with performance-based incentives
Company clothing allowance
Employee discounts on vehicles, service, and parts

Key Responsibilities

Customer Experience

Greet customers warmly, guide them through the service process, and ensure they feel informed and confident throughout their visit.

Communication

Clearly explain recommended services and answer customer questions—no technical jargon required.

Organization

Create and manage service orders, keep track of appointments, and ensure smooth coordination with technicians.

Support

Help schedule vehicle service, assist with basic diagnostics, and follow up with customers after their visit.

Collaboration

Work closely with service technicians, parts staff, and fellow advisors to create a seamless, friendly environment.

Qualifications

Previous experience in a customer service, hospitality, retail, or similar role
Friendly, organized, and detail-oriented
Excellent communication and interpersonal skills
Comfortable multitasking in a fast-paced environment
Team player who enjoys helping others
Willingness to learn about vehicles and service processes
Valid driver's license with a clean driving record

Join Our Family at Colwell Motors of Mason City – Apply Today!

Colwell Motors of Mason City is a family-owned dealership serving North Iowa drivers with Ford, Lincoln, Chrysler, Dodge, Jeep, and Ram vehicles. As part of the Colwell family of dealerships, we’re committed to delivering exceptional customer experiences while creating a workplace where employees feel valued, supported, and empowered to grow.

At Colwell Motors, you're more than just an employee—you’re a valued member of our team.

We are proud to be an equal opportunity employer and strictly prohibit discrimination or harassment based on race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Application Process

Ready to bring your customer service skills into the automotive world? We’d love to hear from you.

Submit your resume and/or a cover letter telling us why you’d be a great fit for the Customer Service Advisor role at Colwell Motors of Mason City.

Let’s take the next step in your career—together.

Colwell Motors of Mason City LLC

Latest Jobs

Automotive Service Advisor