Automotive Service Advisor

Cookeville, TN – 1279 S Walnut Ave, Cookeville, TN 38501 Full-Time (Salary + Performance Incentives)

Schedule: Monday thru Friday 7:30a-5:00pm - No Weekends!!!

About Us

We are a highly reputable automotive repair shop in Cookeville, established in 1969, specializing in transmission and drivetrain repairs along with general automotive service. Our shop is known for honesty, quality work, and treating customers like family.

We are looking for a driven, organized, and customer-focused Service Advisor to join our team and play a key role in both the customer experience and overall shop performance.

Position Overview

This is a customer-facing and performance-driven role at the front of our shop. You will be the primary point of contact for customers while also helping ensure work flows efficiently from start to finish.

This role is critical to:

Keeping vehicles moving through the shop
Ensuring customers are informed and taken care of
Supporting technicians so they can stay productive

The right person will help drive both customer satisfaction and shop performance.

This position is ideal for someone who is:

· Professional and confident when communicating with customers

· Highly organized and detail-oriented

· Comfortable multitasking in a fast-paced environment

· Motivated to perform and take ownership of their work

· Looking for a long-term career with growth potential

Responsibilities

Greet customers and provide a professional, welcoming experience
Clearly communicate vehicle concerns, recommended repairs, and pricing
Create and manage repair orders (ROs) accurately
Follow up on estimates and help customers make informed decisions
Provide regular updates to customers throughout the repair process
Coordinate with technicians to ensure smooth workflow
Order and track parts as needed
Ensure invoices are accurate and properly closed
Help keep vehicles moving efficiently through the shop
Maintain organized and up-to-date customer records

Qualifications

Previous service advisor and customer service experience preferred
Basic automotive understanding, and the ability to quickly learn and confidently communicate repair needs to customers
Sales experience preferred
Strong communication skills (phone and in-person)
Basic computer skills (email, data entry, familiarity with TekMetric is a plus)
Ability to stay organized and handle multiple tasks
Strong sense of urgency and ability to stay focused in a busy environment
Positive attitude and team-oriented mindset

What We Offer

Competitive salary based on experience, PLUS Bonus and Profit Sharing
Stable, full-time position with a growing company
Several Paid Holidays and 2 Week Paid Vacation Time
No Weekends – consistent schedule
Opportunities for advancement within the company
Supportive team environment
Training and development

Why This Role Matters

This position plays a critical role in both the customer experience and the success of the shop.

The right person will:

Help ensure customers feel informed and taken care of
Keep workflow moving efficiently
Contribute directly to the growth and performance of the business

This is not just a job—it is an opportunity to build a long-term career in a high-performing shop.

How to Apply

Send an email to Apply@CookevilleTransmission.com with your resume and a brief message about why you would be a great fit for this role. The email subject line should have the position title and your name in it.

Additionally, in your email, please include the word “ownership” in your message so we know you read the full job description.

We look forward to meeting you!

Pay: $50,000.00 - $90,000.00 per year

Work Location: In person

COOKEVILLE TRANSMISSION

Latest Jobs

Service Advisor