Automotive BDC Sales Representative

Job Type: Full-Time
Department: Business Development Center (BDC)
Location: [Dealership Name / City, State]

About the Position

We are looking for an energetic, motivated, and customer-focused Automotive BDC Sales Representative to join our team.

The BDC Sales Representative is responsible for responding to internet leads, incoming phone calls, texts, emails, and other customer inquiries; following up with prospective and existing customers; and scheduling qualified appointments for our Sales Team.

The ideal candidate is professional, organized, confident on the phone, comfortable working in a fast-paced environment, and committed to providing an exceptional customer experience.

Responsibilities

Respond promptly and professionally to incoming internet leads, phone calls, texts, emails, and online inquiries.
Make consistent outbound calls to prospective and existing customers.
Follow up with new leads, unsold customers, previous customers, and missed appointments.
Qualify customer needs and identify opportunities for vehicle purchases and showroom visits.
Schedule, confirm, and reschedule appointments for the Sales Team.
Maintain consistent communication with customers throughout the appointment-setting process.
Work closely with Sales Managers and Sales Consultants to ensure a smooth customer handoff.
Maintain accurate and detailed customer information in the dealership CRM.
Document all customer interactions, follow-up activities, appointments, and outcomes.
Make follow-up calls to customers who did not purchase.
Participate in dealership sales campaigns, promotions, and marketing initiatives.
Meet or exceed established call, appointment, show, and performance goals.
Provide professional and courteous customer service at every point of contact.
Maintain a positive, team-oriented attitude and contribute to the overall success of the dealership.

Qualifications

Previous automotive BDC, dealership, sales, customer service, or call-center experience is preferred but not required.
Bilingual English/Spanish is preferred but not required.
Strong verbal and written communication skills.
Professional and confident telephone presence.
Comfortable making outbound calls and speaking with customers throughout the day.
Strong organizational and time-management skills.
Ability to multitask and manage multiple customer conversations and leads.
Basic computer skills and ability to learn CRM and dealership software.
Motivated, dependable, coachable, and goal-oriented.
Ability to work independently while also functioning effectively as part of a team.
Ability to remain positive and professional in a fast-paced, high-volume environment.
High school diploma or equivalent preferred.

What We Offer

Competitive pay and performance-based compensation
Bonus opportunities
Paid training
Opportunities for advancement
Employee vehicle purchase/service benefits
Health Insurance
Dental & Vision Insurance
401(k) Match
Paid Time Off

Why Join Our Team?

We are committed to creating a professional, positive, and team-oriented environment where motivated employees have the opportunity to grow.

Whether you have years of automotive BDC experience or are coming from a sales, customer service, or call-center background, we are interested in speaking with candidates who have the right attitude, communication skills, and desire to succeed.

If you are outgoing, motivated, comfortable on the phone, and enjoy helping customers, we want to hear from you! Apply today.Equal Opportunity Employer:
Coral Springs Auto Mall does not discriminate against any employee or job applicant on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, pregnancy or military status, in the process of hiring, retention, or the promotion of employee.

Job Type: Full-time

Pay: $2,500.00 - $8,000.00 per month

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Coral Springs, FL 33071 (Required)

Ability to Relocate:

Coral Springs, FL 33071: Relocate before starting work (Required)

Work Location: In person

Coral Springs Auto Mall

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