Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic dealership team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and professional experience. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. Prior dealership experience and familiarity with auto service management are highly valued.

Duties

Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
Explain recommended services and repairs clearly, utilizing automotive diagnostics and service writing skills
Prepare accurate auto estimates for repairs, including transmissions, oil changes, brake repair, suspension, tire service, diesel engine repair, shocks & struts, alignment, air brake systems, and auto body repair
Upsell additional services when appropriate to enhance vehicle safety and performance while maintaining customer trust
Coordinate with technicians and mechanics to prioritize repairs and ensure timely completion of services
Handle cash transactions accurately and manage customer payments efficiently
Maintain detailed records of service orders, repairs performed, and parts used
Promote customer satisfaction through excellent service and follow-up communication
Stay informed about the latest automotive repair techniques and industry trends to advise customers effectively

Qualifications

Proven dealership experience or extensive background in auto service management preferred
Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
Experience with auto estimating software and service writing is highly desirable
Familiarity with a wide range of automotive repairs including transmissions, oil changes, brake systems, suspension, tire services, diesel engines, shocks & struts, alignment, air brakes, auto body repair, and more
Excellent customer service skills with the ability to upsell services tactfully
Mechanical knowledge combined with sales experience in automobile sales or related fields is advantageous
Ability to handle cash transactions accurately and professionally
Strong organizational skills with attention to detail in recordkeeping and communication
Valid driver’s license with a clean driving record preferred

Join our team as an Automotive Service Advisor to deliver exceptional customer experiences while leveraging your automotive expertise. We value professionalism, technical knowledge, and a passion for helping customers maintain their vehicles in top condition.

Job Type: Full-time

Pay: $59,025.79 - $75,000.79 per year

Work Location: In person

Country Hill Motors

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Automotive Service Advisor