Job description

Damerow Ford is looking for an Experienced Service Advisor to join our Team. Ideal candidates will be passionate about the customer experience, detail oriented, have strong organizational skills, and possess an attention to detail.

Duties/Responsibilities:

Greets guest in a timely, friendly manner as soon as they arrive
Sets appointments and manages calendar of appointments
Documents the customers concern, the technician's cause, and the correction of the issue on each repair order
Acts as the liaison between the guest and the technician
Verifies open warranty recalls
Provides a complete and accurate estimate of repairs to the guest
Establishes a communication time frame with the guest, and follows up in that time frame
Checks on the repair progress of all open repair orders and works with the parts department and technicians to update the guest's expectations accordingly
Obtains additional authorizations for work from the guest when needed
Completes the transaction with the guest by explaining all work performed, collecting needed signatures and processing payment for work performed.

Required Skills/Abilities:

Fantastic written and verbal communication skills
Thorough understanding of the services offered for vehicle repairs
Strong sense of urgency and attention to detail
Current Valid Driver's License
Acceptable driving record
Ability to pass a background check
Understanding of mathematics to calculate costs and discounts correctly.
Must be able to type proficiently on a keyboard

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand up to 8+ hours a day; reach with hands and arms; and talk or hear. Must be able to life 50-75lbs regularly. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)

Job Type: Full-time

Pay: $45,600.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Shift:

10 hour shift
Day shift

Work Days:

Monday to Friday
Weekends as needed

Experience:

Service Advisor: 1 year (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Damerow Ford

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