Job Overview
We are seeking an experienced Service Advisor to join our growing team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. We are looking for a customer-focused professional who can manage service workflow efficiently while delivering an exceptional customer experience.

Duties

Greet customers promptly and professionally
Provide accurate auto estimates using shop management software, explaining repair options clearly and keeping customers informed throughout the process
Clearly communicate recommended services and obtain customer authorization for repairs
Coordinate with technicians to prioritize repairs and ensure timely completion of work orders
Maintain detailed records of customer interactions, repairs performed, and parts used in compliance with shop standards
Manage multiple repair orders while maintaining accuracy and attention to detail
Follow up with customers post-service to ensure satisfaction and address any concerns promptly

Requirements

5 years experience or background in auto service management is required
Strong mechanical knowledge with familiarity in automotive diagnostics, repairs, and maintenance procedures
Understanding of fleet and warranty processes
Excellent customer service skills with the ability to communicate technical information clearly and professionally
High level of organization and attention to detail

If you are an experienced Service Advisor looking to join a team that values efficiency, professionalism, and customer satisfaction, we encourage you to apply.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

Employee discount
Health insurance
Paid time off
Professional development assistance
Retirement plan

Experience:

service writer/advisor: 5 years (Preferred)

Work Location: In person

Dawson Motors

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