Job Summary
We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality repairs and maintenance, fostering a positive environment that promotes growth and excellence. If you thrive in a fast-paced automotive setting and possess a passion for delivering outstanding vehicle care, this is your opportunity to make a significant impact!

Duties

Lead and manage the service department, ensuring efficient workflow and high-quality customer interactions
Oversee daily operations including vehicle diagnostics, repairs, oil changes, tire services, brake repairs, alignments, suspensions, shocks & struts, transmissions, diesel engine repairs, auto body work, air brake systems, and other automotive services
Supervise and support service technicians and mechanics, promoting technical excellence and continuous improvement
Develop and implement upselling strategies to maximize revenue while maintaining customer trust
Handle auto estimating and service writing to accurately document repairs and communicate findings with customers
Ensure compliance with safety standards and maintain a clean, organized work environment
Manage cash handling procedures and maintain detailed records of transactions
Foster strong customer relationships through exceptional service experience and effective communication
Stay current with automotive industry trends, diagnostic tools, and repair techniques to ensure top-tier service delivery

Qualifications

Proven dealership experience with a strong background in auto service management
Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, tire services, alignments, suspension systems, brake repair, shocks & struts, diesel engines, air brakes, and auto body repair
Hands-on experience as a service technician or mechanic is highly desirable
Demonstrated ability in upselling and automotive sales techniques
Excellent customer service skills with the ability to communicate technical information clearly to clients
Proficiency in auto estimating software and auto service management tools
Strong leadership skills with the ability to motivate a team of technicians and advisors
Knowledge of automotive repair standards including safety protocols for oil changes, tire services, suspension work, brake repairs, etc.
Ability to handle cash transactions accurately while maintaining detailed records
Mechanical knowledge combined with experience in auto estimating and service writing enhances your effectiveness in this role

Join us as we drive excellence in automotive care! Your expertise will help us deliver outstanding vehicle maintenance experiences while leading a motivated team dedicated to quality. If you're passionate about cars and committed to customer satisfaction—apply today!

Pay: $100,000.00 - $200,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

DeCozen CJD

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