$65,000–$150,000+ Annual Earning Potential | Performance-Based Compensation

Do you thrive in a fast-paced environment, enjoy solving problems, and take ownership of the customer experience?

We're looking for a Service Advisor who can confidently manage customer relationships, coordinate repairs, communicate with technicians, and keep operations moving in a high-volume service environment.

Whether you're an experienced Service Advisor or a customer-focused professional from hospitality, retail, logistics, or other fast-paced service industries, we're looking for individuals who excel under pressure and take pride in delivering exceptional service.

Why Advisors Join Our Team

150+ vehicles serviced daily creates strong earning opportunities
Established customer base and consistent service traffic
Your performance directly impacts your earning potential
Ongoing training and professional development
Supportive leadership team and collaborative culture
Modern service operation focused on customer satisfaction

What You'll Do

As a Service Advisor, you'll be the primary point of contact for customers bringing their vehicles in for maintenance and repair. You'll guide customers through the service process from vehicle drop-off to delivery while ensuring an exceptional customer experience.

Responsibilities include:

Lead the customer experience from vehicle drop-off through vehicle delivery
Listen to customer concerns and identify appropriate repair solutions
Build trust through professional, clear, and confident communication
Present repair recommendations, estimates, and maintenance needs
Coordinate with technicians to ensure accurate diagnostics and efficient workflow
Manage multiple repair orders and customer updates simultaneously
Handle unexpected issues, delays, and customer concerns professionally
Help maintain workflow and efficiency in a high-volume service department
Educate customers on recommended repairs and maintenance services
Create and manage repair orders, estimates, and final invoices
Assist customers with warranty-related questions and claims
Maintain strong communication with technicians, parts personnel, and management

A Day in the Life

Your day begins by reviewing appointments and preparing for a busy service drive.

Once the doors open, the pace accelerates quickly. Customers arrive throughout the day, technicians need updates, phones are ringing, repair priorities shift, and new challenges emerge regularly.

At any given time, you may be:

Greeting a customer with a warning light or drivability concern
Reviewing technician findings and repair recommendations
Contacting customers with updates and estimates
Explaining repairs, pricing, and maintenance needs
Coordinating parts availability and completion timelines
Managing multiple repair orders at various stages of completion
Resolving unexpected issues while maintaining a positive customer experience

Success in this role requires:

Staying composed under pressure
Communicating clearly and confidently
Solving problems in real time
Managing interruptions without losing focus
Taking ownership instead of passing problems along
Maintaining organization in a constantly changing environment

This role is fast-paced, demanding, and highly rewarding for individuals who enjoy challenge, responsibility, and performance-based compensation.

Video: Meet Paul on the Advisor Team

Who Succeeds Here

Our top-performing advisors are:

Naturally organized and able to manage multiple priorities at once
Strong communicators who build trust quickly
Comfortable making decisions and solving problems independently
Competitive and motivated by performance-based earnings
Able to remain calm and professional under pressure
Accountable and willing to take ownership of challenges
Adaptable when priorities shift throughout the day
Able to balance customer needs, repair accuracy, and business goals
Confident recommending needed repairs and explaining their value
Comfortable balancing customer satisfaction with operational efficiency

If you're looking for a predictable day with minimal interruptions, this position may not be the right fit.

If you enjoy solving problems, helping customers, working with a team, and being rewarded for strong performance, you'll have the opportunity to build a highly rewarding career here.

Qualifications

Ability to stay composed and effective in a high-volume, constantly changing environment
1–2+ years of Service Advisor experience preferred
Automotive knowledge is strongly preferred. Candidates without automotive experience must demonstrate the ability to quickly learn technical information and apply it in a customer-facing environment.
Demonstrated ability to manage multiple customers, priorities, and deadlines in real time
Proven customer service experience in a fast-paced, customer-focused environment
Strong communication and relationship-building skills
Excellent organizational and multitasking abilities
Problem-solving mindset with a strong sense of ownership and accountability
Ability to adapt quickly and remain composed when priorities change
Comfortable making decisions and managing multiple responsibilities simultaneously
Computer proficiency
Valid driver's license with a clean driving record
Willingness to complete pre-employment background check and drug screening

Candidates without Service Advisor experience may still be successful if they have experience in hospitality, restaurant management, retail leadership, logistics, account management, or other customer-focused roles requiring strong communication, organization, multitasking, and problem-solving skills.

If you've built a career serving customers, managing competing priorities, solving problems, and performing in a fast-paced environment, we encourage you to apply.

Compensation

Compensation is performance-based and commission-driven, with annual earnings typically ranging from $65,000–$150,000+. Top-performing advisors consistently exceed this range. Earnings are directly influenced by productivity, customer satisfaction, and sales performance.

This position offers significant earning potential for motivated individuals who excel in a high-volume environment.

Schedule

Rotating schedule includes Saturdays and extended hours:

Week 1

Monday–Friday: 6:30 AM – 4:00 PM
Saturday: 7:30 AM – 3:00 PM

Week 2

Monday–Friday: 6:30 AM – 4:30 PM

Week 3

Monday–Friday: 6:30 AM – 5:00 PM

Week 4

Monday–Friday: 6:30 AM – 6:00 PM
One weekday off

Benefits:

Competitive pay with performance-based compensation
Health and dental insurance
Supplemental vision, dental, and life insurance
Paid time off and holidays
Closed on major holidays
Short-term disability insurance
Life insurance coverage at no cost, fully paid by the employer
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match.
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Fast-paced, high-energy environment
Supportive, friendly, and positive company culture

Ready to build a rewarding career with a high-performing service team?

If you're motivated by challenge, customer service excellence, and the opportunity to earn based on your performance, we encourage you to apply today.

Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don Ayres is an Equal Opportunity Employer.

Don Ayres Honda

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