Doral Toyota is looking for a Service Advisor to join our team! A service advisor acts as the liaison between the Service Technicians and customers. You will explain the Service Technician’s recommendations to the customer in an easy-to-understand language, as well as suggest products and services for up-sell opportunities to keep the customer’s vehicle safe.

Responsibilities

Greet customers in a pleasant and timely manner and obtain vehicle information.
Set, confirm and prepare for appointments with customers so they can have a great service experience.
Conduct automobile inspections, check vehicle maintenance records, and examine service schedules. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Confer with customers about inspection results, recommend corrective procedures; prepare work order for needed repairs showing time, cost, and labor estimates for service.
Provide a complete and accurate written cost estimate for labor and parts.
Check on the progress of repairs throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Review repair orders to ensure that work is completed and additional work and authorization is noted.
Explain completed work and all charges to customer.
Handle customer complaints.

Requirements

Knowledgeable, experienced, or trainable on Toyota vehicle servicing and parts.
Fluent in both Spanish AND English
Excellent communication and active listening skills
Computer Literate
Outgoing and patient personality with good customer relations skills
Professional appearance.
Minimum 1 year’s experience in the automotive industry.

What We Offer

Medical and Dental
Paid Time Off and Vacation
Growth opportunities
Paid Training
Employee Vehicle Purchase Plans
Flexible Work Schedule
Discounts on Products and Services

Job Type: Full-time

Pay: $50,000.00 - $120,000.00 per year

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Days:

Monday to Friday
Weekends as needed

Work Location: In person

Doral Toyota

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