Job Title: JR Dealer Liaison

Job Summary

The JR Dealership Representative serves as the primary point of contact between the collision repair facility and the dealership or referral location. This role supports the Estimator in processing repair files, communicating with customers, insurance companies, and vendors, and managing assigned accounts, billing, and reconciliation. Regular dealership rotation, including Saturdays, is required.

Essential Duties and Responsibilities

Customer Interaction & Front Desk Support

Answer and assist with incoming phone calls.
Greet customers and gather necessary information.
Explain all shop policies and procedures.
Discuss payment policies and obtain required signatures:
Tear-down authorization
Repair authorization
Shop policy acknowledgment
Determine rental car needs and assist with arrangements.
Confirm daily rental rates and coverage period.
Keep customers informed of vehicle status throughout the repair process.
Provide updates whenever there is a change to the original estimate.
Document all customer and insurance communications in the system.

Vehicle Intake & Inspection

Inspect vehicles and complete prior damage reports.
Ensure all photos are uploaded into the system.
Recommend additional repairs based on inspection findings.
Advise customers to remove all valuable personal items from the vehicle.
Explain:
Extent of damage
Repair process and methodology
Estimated repair timeline
Inform customers that final delivery dates depend on:
Insurance approval
Parts availability and estimated arrival times
Encourage customers to contact their insurance company to help speed up the process.

Insurance & File Processing

Contact insurance companies to:
Notify them of vehicle location
Confirm coverage
Request vehicle inspection
Assist the Estimator in prepping repair files.
Maintain accurate records of all communications and transactions.

Administrative & Operational Support

Assist with filing according to shop procedures.
Perform general clerical and customer service duties, including:
Answering phones
Checking in customers
Collecting payments
Maintaining receipts
Provide direct support to the SR Dealership Liaison.
Learn to decode and write basic estimates.

Dealership & Shop Support Tasks

Rotate through assigned dealerships (including Saturdays).
Convert sales opportunities from dealership drive-ins.
Take photos of vehicle damage.
Arrange vehicle towing when necessary.
Move vehicles as required.

Qualifications

Minimum Qualifications

High school diploma or equivalent.
3+ years of customer service or related experience.
Excellent communication and interpersonal skills.
Valid driver’s license with a clean driving record.
Strong problem-solving and conflict-resolution abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and relevant software.

Preferred Qualifications

Associate’s or Bachelor’s degree in a related field.
Automotive industry experience.
Body shop experience.
Bilingual.

Benefits

Competitive salary with performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Retirement plan options.
Opportunities for growth and advancement.

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Cell phone reimbursement
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Paid training
Referral program
Travel reimbursement
Vision insurance

Work Location: In person

Eli's Collision Repair

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