Job Summary

Endurance is in search of bright, outgoing and energetic individuals to join our growing claims department. A Customer Service Mechanical Claims Specialist is responsible for answering internal and external phone and email inquiries and providing information and explanations on the various levels of vehicle service contract coverage and terms.

Key Responsibilities:

Analyze information in the Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
Request and distribute internal information to aid the Claims Adjudication Department
Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage and claims processes
Manage workflow, process, and complete all requests and documents according to established procedures
Be a team member, work effectively in a friendly team environment
Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
Other Job Duties, as assigned

Key to Success:

Minimum High School graduate or GED is Required
Strong organizational and customer service skills, the ability to problem-solve and multitask, and detail-oriented, with a high level of accuracy in data entry are required
The ability to maintain confidentiality of sensitive information
Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred
Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
Automotive Service Department experience is preferred. Warranty Administrators, BDC Representatives, Automotive Cashiers/Receptionists, and Service Writers are also encouraged to apply

The candidate(s) offered this position will be required to pass a pre-employment background check.

Compensation: $20.50/hour

Our Benefits Include:

As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that's just the beginning. Our benefits include:

Work From Home
Computer Equipment Provided
Paid training
401(k) with company match after 90-days of employment
Medical, Dental and Vision Insurance
Voluntary Life Insurance
Internet Stipend

Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.

Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company.

About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.

Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.

Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Endurance Warranty Services, LLC

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