About Us:

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

Visit our Website: nugentco.com

Job Description:

Summary

The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining the flow and objectives of the service department. This person will answer service calls, emails, and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

Duties/Responsibilities

Answering customer calls and emails.
Resolving customer issues and inquiries in a timely manner
Creating estimates for equipment repairs
Ordering repair materials as required depending on the scope and needs of each job
Following up on repair part orders to ensure timely service to customers
Follow up with Sales on customer approvals for any needed repairs
Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
Performs other duties as assigned by the manager.

Competencies

Strong problem-solving skills.
Must be detail-oriented.
Ability to maintain composure in a fast-paced environment.
Strong Customer service and consultative skills.
Able to work in a team environment.
Strong work ethic.
Technical/mechanical background is a plus.
Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
Excellent organizational skills.
Excellent time management skills, with proven ability to meet deadlines.
Proficient with Microsoft Office Suite and/or related software.
Positive attitude and desire to grow an existing sales & service business.

Work Environment

This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, as needed.

Required Education and Experience

High School Diploma/GED
2+ years in a mechanical environment.
Driver’s license and reliable transportation.

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F.J. Nugent is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Flow Control Group

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