What You’ll Do:

What We’re Looking For:

What We Offer:

FKPS Service Writer Duties

General Expectations

Work Monday through Friday from 8:00 AM - 5:00 PM as well as every other Saturday from 8:00 AM - 12:00 PM.
Show up for work no later than 7:45 AM to allow adequate time to prepare for shop opening (unless other arrangements have been made)
If time off is required, provide request at least two weeks in advance
Wear company supplied uniform
Schedule customer appointments
Create repair orders
Perform lot audits weekly
Check lock box daily
Assist porters when needed
Cover service manager duties during time off

Repair Order Creation

Greet customer in store
Create work orders accurately documenting customer concerns and requests. Have the customer fill out a diagnostic form if it applies.
Provide customer a timeline for repair and estimate on cost
Go outdoors and tag customer unit.
Take photos of all four corners of unit, VIN number, and odometer (miles/hours). Upload photos to Lightspeed.
Pass repair order to parts department if parts need to be sold against it
Pass repair order to service manager for dispatch to shop
Contact customer with any recommendations from technician and provide and accurate estimate for cost of repair and timeline for repair
Document which services were approved, cost of services, date of approval, and provided timeline for completion.
Pass repair order to parts department for parts ordering
Close repair labor and technician notes once complete. Contact customer to inform of total and completion.

Lot Audit

Lock Box

Porter Assistance

Service Manager Time Off

Our ideal candidate:

Has some experience as a Service Writer (or a similar role), but we’re open to training the right person!
Loves working with people and making their day a little better
Can juggle multiple tasks without breaking a sweat
Has a basic understanding of mechanical terms (but we can teach you!)
Is comfortable with computers and service-related software
Pays attention to details and always follows through
Has a passion for ATVs, snowmobiles, motorcycles, and everything power sports (a big plus!)

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

Shift:

License/Certification:

Ability to Relocate:

Work Location: In person

Fort Kent PowerSports

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