JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

Friendship Automotive is seeking an experienced BDC Manager to lead our team of 6 BDC agents across our 3 Beckley WV dealerships. Our ideal candidate thrives on developing people, driving results, and creating exceptional customer experiences.

If you’re a motivated leader who enjoys coaching a high-performing team, improving processes, and assisting customers, if you have a proven ability to help others to exceed expectations, we'd love to hear from you!

What You’ll Do:

Hire, lead, coach, and develop a team of Business Development Agents
Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction
Ensure CRM processes are followed consistently and customer information is maintained accurately
Monitor department performance to ensure key performance indicators are consistently achieved
Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness
Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement
Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence
Stay current on Friendship's processes, products, and industry best practices

Qualification Checklist

Automotive dealership or call center leadership experience strongly preferred
3+ Years Automotive BDC experience preferred
Experience with automotive CRM systems preferred
Highly motivated and self-driven leadership skills
Strong leadership and team-building abilities
Proven experience as a supportive and flexible leader
Excellent communication and organization
Ability to thrive in a fast-paced, process and performance-driven environment

Benefits and Compensation:

We offer an aggressive compensation plan that includes base pay and performance bonuses
You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
We are committed to investing in our leaders with ongoing training, coaching, and professional development from your first day and throughout your career with Friendship Automotive.
Ongoing Training & Career Development
Opportunities for Advancement Within a Growing Organization

Friendship Automotive

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