Gainesville Harley-Davidson is looking to hire a BDC/Internet Manager.

Our BDC/Internet Manager will be responsible for handling all incoming phone calls and internet leads for the sales department, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). They will also strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources. There are more items involved in this position and the full description can be discussed with a personal interview.

Job Responsibilities:

Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
Maintain an ongoing customer database to capture repeat business
Keep website up-to-date with vehicle specifications and availability
Schedule appointments with interested buyers for test drives and delivery of vehicles
Disclosing terms of sales with consumers and reviewing sales with dealership management

Our ideal candidate will have:

2 years or more experience in this position either in the motorcycle or automotive retail business
Previous customer service experience
Previous call center and/or Internet sales experience
Sales experience outside of BDC is a plus
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills and excellent organizational skills
Excellent follow through and follow up skills

What you can expect from us:

Industry competitive compensation & benefits
Employer majority paid Health Insurance plus Vision and Dental
Full 401k eligibility
Paid vacation time from day 1
Initial and ongoing training and support that will provide you with the skills you need to succeed
An exciting product line that makes it easy to sell
Fun and exciting work environment
True Team environment where everyone helps everyone and the word “family” actually exists

We are looking for a career minded person that wants to grow with our companies. We have numerous long term employees at both of our locations and have mentored some of the industry’s best. We are expecting a high response from this post like always, please get your resume to us ASAP!

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

License/Certification:

Driver's License (Required)
Motorcycle License (Preferred)

Ability to Commute:

Gainesville, FL 32606 (Required)

Work Location: In person

Gainesville Harley-Davidson

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BDC/Internet Manager