Job Overview

We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the growth of our service business. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality vehicle repairs, maintenance, and diagnostics. If you thrive in a fast-paced environment, possess a strong mechanical background, and have a passion for automotive excellence, this is your opportunity to make a significant impact!

Responsibilities

Manage the overall operations of the service department, including scheduling, workflow, and quality control.
Lead and motivate a team of service technicians and advisors to achieve high performance standards.
Ensure all vehicle repairs and maintenance are completed accurately, efficiently, and in accordance with manufacturer specifications.
Oversee customer interactions, providing clear communication about repairs, estimates, and service recommendations to foster trust and satisfaction.
Utilize estimating software and auto service management tools to prepare accurate repair estimates and streamline shop processes.
Drive sales through upselling additional services such as oil changes, brake repairs, alignments, suspension work, and collision repairs.
Maintain compliance with safety protocols, dealership policies, and industry regulations while managing cash handling and service writing duties.
Monitor inventory levels for parts and supplies; coordinate with vendors to ensure timely availability of necessary components.
Implement training programs to enhance team skills in automotive diagnostics, mechanical repair techniques, and customer service excellence.
Promote a culture of continuous improvement by analyzing performance metrics and implementing corrective actions when needed.

Skills

Extensive experience in automotive diagnostics, repair procedures, and vehicle maintenance across various systems including air brakes, shocks & struts, alignment, suspension, and brake repair.
Proven ability in auto estimating using industry-standard software; adept at creating detailed repair estimates with precision.
Strong dealership or collision repair experience with comprehensive knowledge of automotive service management practices.
Excellent client communication skills; capable of explaining complex technical issues clearly to customers while fostering trust.
Demonstrated success in upselling services such as oil changes, auto body repairs, auto sales, and additional maintenance packages.
Mechanical knowledge combined with hands-on experience as a service technician or mechanic is highly desirable.
Familiarity with computer-aided vehicle damage estimating systems; ability to interpret diagnostic data accurately.
Valid driver’s license with a clean driving record; comfortable driving company vehicles for inspections or test drives.
Exceptional organizational skills with attention to detail in cash handling and record keeping.

Join us as a Service Manager where your expertise will lead our team to deliver outstanding automotive care! We value energetic leaders who are passionate about automotive excellence and dedicated to creating memorable customer experiences every day!

Pay: From $48,000.00 per year

Work Location: In person

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