Gregory Hyundai is seeking a high-energy, customer-centric Service Advisor to join our elite service team. As the primary point of contact between our guests and our technicians, you play a vital role in delivering a luxury-level service experience. You will be responsible for translating complex automotive needs into actionable repair orders while maintaining the highest levels of transparency and trust.

Core Responsibilities

Guest Experience: Greet all service customers with a professional and empathetic demeanor, ensuring a seamless transition from arrival to vehicle pick-up.
Consultative Sales: Accurately document customer concerns, provide detailed repair estimates, and consult with guests on necessary maintenance and safety repairs.
Workflow Coordination: Create and track repair orders, routing work to technicians efficiently to maximize shop productivity.
Liaison Services: Obtain approvals for extended service contracts and serve as the expert communicator between the shop and the customer.
Quality Control: Review completed repair orders for accuracy in labor, parts, and billing documentation before explaining all work performed to the guest.
Communication: Handle incoming service calls and digital inquiries with exceptional telephone etiquette and active listening.

Job Specifications & Requirements

Experience: Previous experience as a Service Advisor in a new vehicle franchise dealership is highly preferred.
Communication: Above-average verbal and written communication skills; ability to explain technical concepts to non-technical guests.
Fast-Paced Environment: Ability to multi-task and remain organized in a high-energy dealership setting.
Education: High School Diploma or equivalent.
Credentials: Must possess a valid US Driver’s License with a clean driving record.
Physical: Ability to bend, move, lift, and perform duties consistent with a shop environment.

Job Type: Full-time

Pay: $50,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Do you have at least 1 year of experience as a service advisor in a new vehicle frachise dealership?

Work Location: In person

Gregory Hyundai

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