Job Summary
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure top-tier customer service, and drive the overall success of our automotive service team. Your leadership will inspire technicians and service advisors to deliver exceptional vehicle repairs, maintenance, and diagnostics while maintaining a focus on efficiency, quality, and profitability. If you thrive in a fast-paced environment and possess a passion for automotive excellence, this is your opportunity to make a significant impact.

Responsibilities

Lead and manage the automotive service department, ensuring smooth daily operations and high customer satisfaction.
Supervise service technicians, mechanics, and support staff to maintain productivity, quality standards, and safety protocols.
Oversee vehicle diagnostics, repairs, and maintenance services including oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
Promote upselling of additional services and maintenance packages to maximize revenue while providing honest recommendations to customers.
Handle service writing and auto estimating to accurately assess repair needs and communicate costs clearly to customers.
Manage cash handling procedures and ensure all transactions are properly documented.
Foster excellent customer service by addressing concerns promptly and ensuring a positive experience from start to finish.
Maintain detailed records of all service activities, parts used, and repair orders for accountability and reporting purposes.
Stay current with automotive industry trends, diagnostic tools, and repair techniques to uphold the highest standards of service quality.

Experience

Proven dealership experience or extensive background in auto service management within a fast-paced automotive environment.
Strong mechanical knowledge with hands-on mechanic experience preferred; familiar with automotive diagnostics across various systems including transmissions, suspensions, brakes, air conditioning, and diesel engines.
Demonstrated ability in auto estimating software and service writing practices.
Experience in upselling services while maintaining integrity and customer trust.
Knowledge of automotive repair procedures such as oil changes, tire services, alignments, shocks & struts replacements, brake repairs, auto body work, and air brake systems.
Excellent customer service skills with the ability to communicate technical information clearly to clients.
Ability to handle cash transactions accurately while managing multiple priorities efficiently. Join us as an Automotive Service Manager where your leadership fuels our commitment to delivering outstanding automotive care!

Job Types: Full-time, Part-time

Pay: $28.00 - $35.00 per hour

Expected hours: 28.0 – 40.0 per week

Benefits:

401(k)
401(k) matching
Paid time off

Work Location: In person

grindstone ford

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Automotive Service Manager