Experienced Service Manager – Family-Owned Ford Dealership

Gulf Coast Family of Dealerships – Angleton, Texas

Are you an experienced automotive Service Manager who knows how to lead a team, take care of customers, and drive results?

Gulf Coast Family of Dealerships is looking for an experienced Service Manager to join our growing team. We are a family-owned and operated dealership group that believes in taking care of our employees and providing a place where talented automotive professionals can build a long-term career.

This is more than just another management position. We are looking for a hands-on leader who understands dealership service operations, knows how to develop Service Advisors and Technicians, and takes pride in delivering an exceptional customer experience.

If you're looking for a dealership that values its employees, rewards performance, and offers room to grow, we'd like to hear from you.

What You'll Do

Lead and motivate the Service Department to achieve customer satisfaction, sales, profitability, and productivity goals
Meet daily with Service Advisors to review repair orders, customer concerns, workflow, and potential service issues
Monitor repair and maintenance operations to minimize delays and maximize technician productivity
Work with the Service Director and General Manager to establish and achieve departmental goals
Recruit, interview, train, coach, and develop Service Department employees
Review daily sales, production, and performance reports
Analyze Service Advisor and department performance and implement improvements when needed
Schedule and staff technicians based on production requirements
Maintain efficient repair-order flow and maximize shop productivity
Monitor warranty activity to ensure compliance with manufacturer and dealership policies
Maintain department expenses and financial performance within established guidelines
Administer Service Department payroll in cooperation with the payroll department and management
Conduct employee performance evaluations and provide ongoing coaching
Conduct weekly Service Department meetings and participate in management meetings
Ensure compliance with OSHA and all applicable safety regulations
Maintain dealership standards for customer vehicle care, cleanliness, and operation
Help maintain service equipment, tools, and facility standards
Stay current on manufacturer products, programs, technology, and service procedures
Participate in dealership operational planning and strategic initiatives

What We're Looking For

Previous Automotive Dealership Service Management experience is required
Ford dealership experience strongly preferred
2–4+ years of automotive service management experience preferred
Strong leadership and team-building skills
Proven ability to improve Service Department performance and profitability
Excellent communication and customer-service skills
Strong understanding of dealership service operations, warranty procedures, and repair-order flow
Ability to recruit, train, coach, and hold employees accountable
Reynolds & Reynolds DMS experience preferred
Associate degree, technical training, or equivalent automotive dealership experience preferred

Why Join Gulf Coast?

At Gulf Coast Family of Dealerships, we believe our employees are our greatest asset. We are family owned and operated, and we are committed to creating an environment where good people can build a career—not simply work a job.

We offer:

Competitive compensation based on experience
Medical, dental, and vision insurance
401(k) retirement savings plan
Paid vacation
Paid holidays
Company-paid continuing education and professional training
Opportunities for advancement
A family-owned dealership environment where your contributions are recognized and valued

Build a Career, Not Just a Job

Our goal is simple: we want good employees to build a career with Gulf Coast until retirement.

If you are an experienced Service Manager who takes pride in leadership, customer service, employee development, and dealership performance, we want to talk with you.

Apply today and become part of the Gulf Coast Family of Dealerships.

Gulf Coast Family of Dealerships is an Equal Opportunity Employer. We hire, train, promote, and compensate associates based on qualifications, performance, and potential for advancement without regard to legally protected characteristics under applicable federal, state, or local law.

Gulf Coast Ford

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