Hawthorne Auto Square is looking to add a

Business Development Center (BDC) Representative

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales departments.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, 401K.

PLUS BONUS!

Responsibilities

Follow up with prospective customers in response to their email on our website.
Coordinates questions and issues with the appropriate department personnel.
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
Must be able to use our CRM and log all notes.
Have a strong sales personality.
Work with finance managers when needed.
Receive all inbound sales calls.
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Take photos of customers after sales and upload.
Continually learn about new sales strategies and new programs offered.
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
Provide sales management information by completion reports.
Attend Training Sessions and Meetings as required.
Follow all company policies and procedures.
Performs other duties as assigned
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
Support on-line customers by setting appointments.

Qualifications

1+ years' experience required (sales experience preferred).
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
Excellent telephone, writing and typing skills.
Strong computer and internet skills, including Microsoft Office suite.
Automotive experience a PLUS!
Must be able to work nights weekends if needed.
Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
Internet Sales experience a PLUS!
Must have drive, passion and confidence to be successful.
A desire and ability to work in a performance and process driven environment.
Excellent customer satisfaction skills.
Strong organizational and time management.
Professional appearance and work ethic.
Self-starter and self-motivator
Bilingual a PLUS!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Experience:

Writing skills: 1 year (Required)
Time management: 1 year (Required)

Ability to Commute:

Hawthorne, CA 90250 (Preferred)

Ability to Relocate:

Hawthorne, CA 90250: Relocate before starting work (Preferred)

Work Location: In person

Hawthorne Auto Square

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